Job Summary:

• As a Technical Support Personnel at Pajuno, you’ll be the frontline hero for customers facing printer-related issues—resolving problems remotely while upholding strict information security standards. Your role ensures customer satisfaction and operational excellence.

Key Responsibilities:

Technical Support:

• Diagnose/troubleshoot printer hardware/software issues via phone, email, or chat.
• Guide customers through setup, maintenance (cartridge replacement, jam clearance), and warranty repairs.
• Document solutions in the ticketing system and escalate complex cases.
• Develop/update support materials (FAQs, manuals).

Information Security (ISMS):

• Classify/label information assets per security policies.
• Monitor asset security status and participate in risk assessments.

Requirements:

• Education: HND/BSc in Electrical/Electronics/Computer Engineering (Further Mathematics is a plus).

Skills:

• 2+ years in hardware technical support (printers/electromechanical systems preferred).
• Strong troubleshooting aptitude, ticketing system familiarity, and SLA-driven mindset.
• Commitment to ISMS protocols and continuous learning.