Duties & Responsibilites

• Provide overall guidance, strategy and direction in the execution of the team’s product development & management functions and activities.
• Coordinate the team’s Transaction Banking product development initiatives namely product envisioning, development enhancement and deployment to customers.
• Conduct periodic product reviews on Transaction Banking products to remain competitive and provide best-in-class solutions to customers bank-wide.
• Coordinate the management of Escrow accounts bankwide
• Oversee the team’s activities, ensure minimal customer (internal/external) complaints/issues and ensure prompt resolution by relevant stakeholders
• Manage relationship with regulatory bodies, billers, mandate owners (such as FIRS etc) in collaboration with the relationship teams and TB TSS (where applicable).
• Initiate strategic alliances with service providers and review of Transaction Banking offering to all customers of the bank.
• Provide coaching and mentoring to team members
• Ensure prompt rendition of team’s performance and activity reports to Head TB Products Development.
• Oversee Transaction Banking (collections/ePayment/Liquidity Mgt/Trade.) transactions processing in all business locations bank-wide to ensure RMs, tellers and processors comply with relevant guidelines and service level agreements with billers, regulatory bodies and mandate owners.
• Coordinate and ensure the provision of product training, awareness and presentation sessions for staff, customers and prospects.
• Identify new opportunities for Transaction Banking business growth and improvement and advise TSS teams and Business Units.
• Provide management information on Cash Management and Trade industry behavior & trends and competitor intelligence to guide marketing strategies/approaches by the sales workforce of the bank.
• Responsible for the overall delivery of Transaction Banking (collections/ePayment/Liquidity Mgt./Trade) products targets (turnover and revenue) and other KPI parameters for the team.
• As part of the Bank’s Information Security requirements, maintain the security of all Information entrusted to the staff and comply with the principles and policies in the Information Security Handbook.
• Implement relevant controls to ensure products are delivered with minimal regulatory infractions

Job Requirements
Education:

• Minimum Education:  First Degree in any related discipline. MBA or advance degree equivalent in Business Administration, Finance or related field is an added advantage 

Experience:

• 5+ years of banking experience overall  (with at least  3 years of experience in Transaction Banking Solutions deployment).