Key Responsibilities: 

• Lead and coordinate the NOC team to ensure 24/7/365 network monitoring and efficient operations. 
• Oversee incident management, identifying root causes and coordinating resolutions. 
• Develop and implement innovative tools for automated systems monitoring and incident reporting. 
• Monitor network performance, trigger upgrades when thresholds are reached, and support capacity planning. 
• Prepare and approve weekly/monthly link availability reports for backbone, P2P, and FTTx networks. 
• Liaise with customers, Co-lo providers, and internal teams to ensure service performance and availability. 
• Provide daily updates on open tickets and escalate issues promptly to relevant units. 
• Deliver high-quality technical reports and ensure timely responses to customer inquiries. 

Job Requirements 

Educational Qualifications:

• B.Sc/B.Eng in Computer Science, Computer Engineering, Electrical/Electronics Engineering. CCNA/CCNP certification is a plus. 

Experience: 

• 3–6 years of hands-on experience in routing, switching, and GPON technology. 
• Experience with wired, wireless point-to-point, and point-to-multipoint technologies is desirable. 
• Strong knowledge of IP network design and iTIL v4 service management. 

Skills & Attributes:

• Excellent troubleshooting, analytical, and problem-solving skills. 
• Tech-savvy with a focus on developing innovative automation tools. 
• Outstanding communication, customer service, and presentation skills. 
• Customer-focused, hardworking, and results-driven with strong decision-making abilities. 
• Ability to influence internal and external stakeholders.