Job Objective(s)

• Provide leadership, supervise, and ensure that all changes are managed in a controlled manner with little or minimal service disruption. Ensure strict adherence to the change management policy and procedure.
• Supervise and ensure that change impact assessment, prioritisation, authorisation, tracking, reporting, closure, and documentation of all changes to production environments are adequately managed.
• Process control for effective change management and risk mitigation, ensuring that each change includes an acknowledgement and evidence that the application/configuration change is also deployed across the 2 DCs.

Job Description

• Establishes the process for change management and ensures that each change follows the complete procedure to ensure minimum disruption to IT services. (The change management process should be formalised through a management-approved policy.)
• Evaluates all requests for change (RFCs) to determine the impact on business processes and IT services, and to assess whether the change will adversely affect the operational environment and introduce unacceptable risk.
• Secretary of the Change Management Committee (CMC), and ensures the CMC has the information needed to evaluate changes: Tables all RFCs for CMC meetings, issues the agenda, and circulates all RFCs to CMC members in advance of meetings to allow prior consideration.
• Ensures that changes are logged, prioritised, categorised, assessed, authorised, planned, and scheduled, and are introduced in a controlled and coordinated manner.
• Liaises with all necessary parties to coordinate change building, testing, and implementation, in accordance with schedules.
• Track audit exceptions, risk items and present a dashboard of the same to management while ensuring that at least one compliance assessment is done annually.

Requirements

• BSc in Computer Science, Engineering, Management Information Systems, or related IT discipline.
• MBA/MSc is an added advantage.
• Minimum of 5 years professional management of IT Standards or related role.
• ITIL 3 experience/ practitioner certification in Change Management is preferable.
• Knowledge of deployment and implementation methodologies (Agile, EDM, Infrastructure, etc.) of related technical change management experience.
• Experience in project management and knowledge of approaches, tools, and phases of the project lifecycle.
• Solid understanding of the software development lifecycle.