Main Function

• Performs a variety of professional, technical and analytical duties in the operation of enterprise, client/server and desktop computer systems and networks.
• Analyzes, detects, identifies and corrects technical problems and deficiencies.
• Configures and installs computer hardware and software.
• Manages inventory control of IT equipment and supplies.
• Upgrades hardware and software components.
• Maintains IT hardware asset and software tracking.
• Monitors and collects data on system performance.
• Minimal work direction needed, highly skilled and knowledgeable to the position.
• This position would typically include a professional Technical Analyst. Expert in the field, possibly professional certification holder.

Task and Responsibilities

• The role oversees IT service contractors delivering essential end-user computing support (hardware and operating systems), Audio Visual systems, printing support, mobile phones, and IT stockroom management across the affiliate (onshore and offshore).

Requirements

• Extensive working knowledge of PCs, network hardware, operating systems, software and network communication protocols.
• Minimum of 10 years of working experience in similar roles.
• Excellent communication and customer service skills.