JOB SUMMARY:

• The Sub-Agency Coordinator will be responsible for managing, supporting, and expanding our network of sub-agencies in the travel and tourism sector. The role requires a solid understanding of tourism laws, professional industry bodies, and operational best practices. The successful candidate will oversee sales to all sub-agencies as primary responsibility. While also conducting compliance, sales growth, training sub-agencies, leading the sub-agency team and performance monitoring of sub-agencies, while serving as the link between management, partners, and regulators.

KEY RESPONSIBILITIES:

Lead sales with sub-agencies nationwide.

• Manage and support relationships with sub-agencies nationwide.
• Assign and track agency codes while ensuring compliance with standards.
• Provide training on systems, processes, and tourism best practices.
• Coordinate group offers, proposals, and performance reporting.
• Monitor customer satisfaction and resolve escalated issues from sub-agencies.
• Develop incentive programs and strategies to drive sub-agency performance.
• Ensure compliance with tourism regulations and licensing requirements.
• Act as liaison with industry professional bodies such as NANTA, NATOP, and IATA.

Sales Strategy & Execution:

• Drive sub-agency sales and revenue growth by setting and monitoring performance targets.
• Develop and execute strategies for expanding the sub-agency network.
• Identify new market opportunities and strategic partnerships.
• Track and analyze sales trends to improve profitability.

Team Management & Training:

• Deliver training and capacity-building sessions for sub-agency operators.
• Provide ongoing guidance and mentorship to ensure adherence to company policies.
• Coordinate periodic performance reviews for sub-agencies.

CRM & Data Management:

• Utilize CRM and reporting tools to track sub-agency performance.
• Maintain accurate records of compliance, contracts, and performance metrics.
• Generate timely reports for management and decision-making.
• Collaboration & Revenue Support:
• Work closely with management to design group travel offers and packages.
• Support cross-functional teams in events, ticketing, hospitality, and corporate travel.
• Strengthen collaboration between sub-agencies and the organization to ensure service consistency.

Requirements

Education & Experience:

• Bachelor’s degree in Tourism, Hospitality, Business Administration, or related field.
• Minimum of 2 years’ experience in the travel and tourism industry.
• Proven experience managing agency or partner networks.

Sales & Tech Proficiency:

• Strong proficiency in Microsoft Office Suite, CRM, and reporting tools.
• Ability to analyze performance data and drive actionable insights.
• Sales-driven mindset with strong negotiation skills.

Customer & Market Orientation:

• Deep knowledge of tourism laws, compliance standards, and licensing requirements.
• Familiarity with industry professional bodies (IATA, NANTA, NATOP).
• Strong market awareness and ability to identify business opportunities.

Personal Attributes:

• Strong leadership and organizational skills.
• Excellent communication and interpersonal abilities.
• Problem-solving mindset with high attention to detail.
• Ability to manage multiple partners while maintaining compliance and service quality.
• Ethical, confidential, and committed to industry best practices.