About the job

• We are looking for a Stock Controller to join our Retail Department as we scale up and drive digital and financial inclusion across our markets.
• As a Stock Controller at M-KOPA, you will be responsible for ensuring accurate stock management and reconciliation within the retail department.
• You will manage stock allocation for sales, support stock audits, and oversee the tracking and return of inventory to the warehouse.
• In this role, you will handle customer interactions, resolve product issues, and facilitate in-warranty repairs.
• You’ll also ensure that the depot is maintained in excellent condition while providing daily reports on stock status to ensure transparency and accountability in all stock-related activities.

Main Responsibilities
Sales Team Support:

• Support sales of Upgrade Phones
• Issuing and allocating stock and sales material to sales team
• Offer any support that the sales team requires
• Performing reverse logistics on behalf of the sales team.

Stock Management:

• Receiving stock
• Issuance of stock to customers and sales team working in the shop
• Reverse logistics for returns on a strict schedule without a miss
• Tracking inventory movement and issuance, ensuring it is up to date.

Customer Service and Diagnostics:

• Supporting customer phone repairs through M-KOPA’s elected repair partners
• Giving M-KOPA standard customer experience to all customers who walk into the shop, attending to all their requests
• Performing device swaps and cancellations.

Requirements
Education:

• Diploma/Degree, tertiary training in customer service.

Experience:

• Working in the front office, customer care, or sales
• Computer knowledge.

Required Skills:

• Must be ready to serve dutifully in a field with dynamic requirements
• Excellent people relations skills with empathy and patience
• Good in written, spoken, and informal communication; must be a good listener who is happy to give relevant information to customers