Job Description

• A spa manager’s job description includes; overseeing daily operations, managing staff, ensuring customer satisfaction, and handling the financial and marketing aspects of the spa.
• Key responsibilities involve scheduling staff, maintaining a budget, developing marketing plans, and creating a positive environment for both clients and employees.
• They are also responsible for staff training, inventory control, and making sure all services meet high standards of quality and safety.

Core responsibilities

• Staff management:Recruit, train, schedule, and supervise spa staff, including therapists and receptionists.
• Operational oversight:Manage the daily flow of the spa, ensure cleanliness and maintenance, and maintain inventory and supplies.
• Financial management:Oversee budgets, track profitability, and analyze financial reports.
• Marketing and sales:Develop and implement marketing strategies to drive business and revenue.
• Customer experience:Ensure high standards of customer service, handle complaints professionally, and create a relaxing atmosphere for guests.
• Compliance:Ensure the spa complies with all health, safety, and hygiene regulations.

Requirements

• Candidates should possess a Bachelor’s Degree / HND with 3 – 4 years experience.

Key skills:

• Leadership and team-building
• Strong communication and interpersonal skills
• Business and financial acumen
• Excellent organizational and analytical abilities
• Proficiency in spa management software and Microsoft Office Suite
• Knowledge of current spa industry trends.