Responsibilities

• Speaking with customers via email, phone, physical meetings for initial requirement capture
• Builds relationships especially on C-level with customers and global partners that result in superior solutions and deeper loyalty and adoption of ITH’s solutions
• Maintain strong relationships with OEMs, in-market field sellers, partner under your area of concentration
• Keep up to date with various OEM product announcements and sales incentives and program under your area of coverage
• Develop and maintain strong relationships with internal and external stakeholders to ensure optimal performance
• Support sales team, prioritizing effort based on maximizing total impact on team productivity and profit, or as directed by Presales Lead or Sales Lead
• Proactively scopes the technical solution required to address customer requirements, assesses customers met and unmet needs, and recommends solutions that optimize value for both the customer and the organization
• Collaborates with sales, service, engineering, and technical support resources to ensure proposed deals include technical solutions that accurately address customer needs and are appropriately supported by key customer technical decision-makers
• Coordinates closely with internal sales, sales support, and service resources to align solution design with customers’ business requirements
• Opportunistically pursues additional business development opportunities within clients. Collaborates with sales to ensure these opportunities are effectively covered and advanced
• Meets assigned targets for profitable sales growth in assigned product lines, market areas, channel, or teams supported
• Maintains high customer satisfaction ratings that meet company standards
• Completes required training and development objectives within the assigned time frame
• Product presentations and demonstrations
• Deliver Proof of Concepts (POC)
• Support with technical qualification of sales opportunities
• Strong knowledge of Compute, Backup/DR, System and Microsoft Solutions
• Knowledge of Network, Wireless, Collaboration, and Security Solutions
• Recognize and actively seek ways to exploit IT to address complex business, organizational and technical issues
• Establishing the customer environment by designing system configuration, directing system installation, defining, documenting and enforcing system standards
• Design and implementation of new solutions and improving resilience of the current environment
• Configure and install various network devices and services as may be required
• Perform maintenance and system upgrades including service packs, patches, hot fixes and security configurations
• Maximizing network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimization
• Provide Level 2/3 support and troubleshooting to resolve issues
• Support of on-site engineers and end users/customer
• Liaising with project management teams, third-line engineers
• Investigate and resolve problems for services within your own area of responsibility; communicate to colleagues as appropriate, following ITIL processes; manage major network-related incidents and bring them to a satisfactory closure
• Liaise with vendors and other IT personnel for problem resolution
• Updating job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organizations
• Other duties may be assigned by your supervisor and management.

Requirements

• University degree in Computer Science, Computer Engineering, Software Engineering, Information Technology, or other related courses or numerate disciplines
• MSc will be an added advantage
• Minimum of 5 years of experience
• Proven hands-on experience on compute system projects
• In-depth knowledge of the compute solution (server, storage, virtualization, cloud, backup, disaster recovery, converge/hyperconverge system, Microsoft solutions)
• Hands-on experience with monitoring, compute system diagnostic and compute system analytics tools
• Virtualization Certificate (VMware/Microsoft/Nutanix/RedHat)
• Storage Certificate (DellEMC/IBM/NETAPP)
• Server Certificate (DellEMC/IBM/HPE)
• Cloud Certificate (AWS/Azure/Oracle/Google)
• Backup Solution Certificate (CommVault/Veeam/Quest/IBM/DellEMC/Symantec/Veritas)
• Network Certificate (Cisco/Fortinet/Brocade)
• VCP/MSCE/ITIL/NPP
• ITIL
• Analytical and problem-solving ability
• Organizational skills and the ability to prioritize your workload
• Good at organizing and multitasking and prioritize under pressure
• Teamwork skills and the ability to feel comfortable working with different teams, clients and groups of staff across an organization
• Able to explain technical problems in a simple term
• Work well with people and willingness to travel.