Social Media Management

• Manage and grow the company’s social media pages (e.g., Instagram, Facebook, TikTok, WhatsApp Business).
• Plan, create, and schedule engaging content (posts, stories, reels, captions).
• Maintain a consistent brand tone, style, and messaging across all platforms.
• Monitor page performance and engagement metrics.
• DM & Sales Management
• Respond promptly and professionally to all direct messages, comments, and inquiries.
• Qualify leads and guide prospects through the sales process via DMs.
• Close sales directly through conversations on social media platforms.
• Follow up with potential customers to improve conversion rates.
• Handle objections, answer product/service questions, and upsell where appropriate.
• Redirect confirmed orders or payments to the appropriate internal team or system.

Customer Relationship & Community Engagement

• Maintain a positive brand reputation by providing excellent customer experience.
• Handle complaints or concerns calmly and escalate when necessary.
• Engage followers to encourage repeat business and referrals.
• Reporting & Collaboration
• Track daily and weekly DM inquiries, leads, and closed sales.
• Provide regular reports on sales performance, conversion rates, and audience feedback.
• Work closely with marketing, logistics, or customer service teams to ensure smooth order fulfillment.

Requirements & Qualifications

• Minimum of OND in Marketing, Business, Communications, or a related field (preferred but not mandatory).
• Proven experience managing social media pages for a business.
• Demonstrated experience closing sales via social media DMs is a strong advantage.
• Excellent written communication and persuasion skills.
• Strong sales mindset with the ability to close deals.
• Good understanding of social media platforms and trends.
• Ability to multitask and manage high volumes of messages.
• Customer-focused, patient, and professional.
• Ability to work independently and meet sales targets.
• Must reside in or around Ikeja