About the Role

You will be responsible for managing several mid-range shortlet properties within a single location.

The role is mostly supervisory, focusing on revenue growth as the primary KPI, while ensuring smooth operations through effective coordination with multiple support teams. You will oversee guest-facing staff, housekeeping staff, kitchen and laundry teams, and ensure maintenance issues identified during inspections are properly followed up and resolved.

Key Responsibilities:

Revenue Growth & Sales Management

• Drive occupancy and revenue growth using dynamic pricing tools and market insights.
• Monitor daily and weekly performance against revenue targets
• Identify opportunities to improve revenue, through upselling, and service offerings

Operations Supervision

• Oversee daily operations across all shortlet units to ensure service standards are maintained
• Conduct routine on-site inspections to maintain quality, safety and readiness standards.
• Follow up on maintenance issues identified during inspections until resolution.

Team Oversight & Coordination

• Supervise staff handling guest communications and service delivery
• Oversee kitchen staff and ensure food service operations meet quality and hygiene standards
• Supervise laundry operations to ensure cleanliness, turnaround time, and availability

Guest Experience & Communication

• Ensure efficient guest engagement through CRM systems and WhatsApp-based communication platforms
• Monitor guest feedback, complaints, and reviews, ensuring prompt resolution

Reporting & Performance Tracking

• Prepare intermediate-level reports covering revenue, occupancy, guest feedback and operational performance.
• Provide structured feedback to management for continuous improvement

Qualifications & Skills:

• B.Sc. in Hospitality Management, Business Administration, Marketing, or a related field
• Proven experience in shortlet, hospitality, hotel, or serviced apartment operations
• Strong understanding of sales, revenue management, and dynamic pricing tools
• Experience supervising multiple operational teams
• Proficiency in CRM systems and digital communication tools
• Strong organizational, leadership, and follow-up skills
• Ability to work in a structured environment with clear reporting expectations
• Must reside close to Ajah and environs for effective on-site supervision

Why Join Us?

At Invent Alliance Limited, we operate with structure, accountability, and growth in mind. This role offers the opportunity to manage a consolidated shortlet operation where systems, teams, and tools are already in place, allowing you to focus on performance, coordination, and results.