Full job description

• Record daily and weekly sales (both wholesale and retails) 
• Collecting, storing and updating of customer database daily (both daily customers and wholesalers) 
• Record inflows and outflows (revenue and expenses)
• Recognizing swaps, errors etc. 
• Assist with the daily running of the organization 
• Assist customers with their inquiries through various channels, including phone, email, and live chat
• Utilize social media and other platforms to showcase store products.
• Create content online to promote business brand and promote sales.
• Develop a deep understanding of the company’s products.
• Build and maintain strong online presence for online store to drive in store sales of products.
• Process customer orders online and in-store.
• Act as a primary point of contact for customers, addressing inquiries and providing assistance throughout the sales process.
• Understand customers’ needs and preferences to recommend suitable product options.
• Suggest other products that can be substituted to fit the customer’s needs.
• Offer a solution to customers’ enquiries. If not available, proffer alternatives
• Provide customer with detailed product info, product features, benefits, and customization options.
• Build trust relationships with customers through excellent customer service.
• Resolve customer issues and complaints promptly and efficiently.
• Follow up with customers to ensure satisfaction and identify opportunities for repeat business.
• Encourage referrals from customers.
• Meet sales goals and target as determined by the management.

Requirements:

• SSCE
• Proven track record of success in sales, preferably in the retail sales or relevant industry.
• Strong sales acumen with excellent negotiation and closing skills.
• Strong sales and negotiation skills with a persuasive communication style.
• Excellent interpersonal skills and the ability to build rapport with customers.
• Outstanding verbal and written communications skills.
• Self-motivated with a proactive approach to identifying and pursuing sales opportunities.
• Ability to work independently and as part of a team in a fast-paced environment.
• Computer literate – Internet, Microsoft Office Applications (Excel, MS Word, Outlook etc.) Proficient with social media — knows how to use WhatsApp, Facebook, Instagram, TikTok etc.
• Willingness to work flexible hours, including some weekends and evenings, to accommodate customer schedules

Benefits

• Competitive pay
• Paid time off
• Great work ambiance
• Amazing colleagues
• TGIF moments
• Multicultural environment
• Employee Recognition & Rewards