Job Purpose

• Lead sales strategy development, direct market share growth, and cultivate new opportunities for the Financial Institution and Fintech Sector.
• Direct and coordinate the provision of Interswitch’s products and services to Financial Institution and Fintech Sector customers.
• Coordinate sales distribution by establishing sales territories, quotas, and goals.
• Analyse sales statistics gathered by staff to determine sales potential, inventory requirements, and monitor customer preferences.

Key Responsibilities
Account Management:

• Ensure quality service and profitable business growth by managing a portfolio of complex customer relationships either personally or through a team of Sales Representatives or Regional Sales Managers.
• Develop and execute tailored solutions and strategies for customers that ensure satisfaction and loyalty while enhancing profitability.
• Manage strategic client and customer relationships using account teams to maintain customer satisfaction and loyalty.
• Sell complex and customised products and services to key customers and monitor sales against objectives and KPIs.

Leadership and Direction:

• Identify and communicate the actions needed to implement the Sales strategy and business plan for Financial Institution and Fintech Sector Services.
• Explain how the business division aligns with Interswitch’s mission, vision, and values, motivating people to commit to extraordinary results.
• Motivate people to commit to roles and responsibilities during implementation.
• Develop and manage budget plans for allocated regions, ensuring adherence to approved budgets.

Performance Management and Talent Optimisation:

• Manage and report on the performance of a substantial, diverse team by setting performance objectives and holding team members accountable.
• Take corrective action when necessary to ensure achievement of objectives.
• Formulate workforce planning reports and budgets, including setting performance objectives, monitoring performance, and providing coaching, mentoring, and succession planning.
• Implement development frameworks that support employees’ unique needs and align with business goals.

Policy Development and Compliance:

• Develop procedures, interpret and apply policy within areas of expertise to achieve outputs, and advise on broader policy application.
• Develop operational policies and frameworks for the region and monitor their implementation.
• Direct development of sales frameworks and delegate the review of sales operational policies to Sales Executives.
• Monitor overall strategy implementation against timelines and budgets.

Customer Relationship Management / Risk Management:

• Develop and implement relationship management plans for complex accounts to build and maintain relationships with key decision makers and influencers.
• Manage ongoing relationships to ensure customer needs are met, analysing feedback and recommending improvements.
• Partner with stakeholders across Interswitch to raise awareness of sales procedures and address risk management concerns.
• Ensure risks, issues, dependencies, and constraints are effectively managed and develop recovery plans where necessary.

Requirements
Education:

• University Postgraduate Degree in Sales and Marketing, Business, Economics, or Finance-related field.

Experience:

• Minimum of 4 years’ broad experience in Financial Institution and Fintech Sector Sales & Marketing roles within reputable financial institutions or the payments industry, including at least 5 years of customer-facing sales experience.
• At least 3 years’ experience planning, managing, and organising resources within short/medium timescales under defined strategic objectives.