Job Reference: SE

Job Objective

• The Sales Executive supports the Outlet Manager in growing sales by delivering exceptional customer service and managing client relationships. This role acts as a consultant for beauty and luxury lifestyle products to walk-in and over-the-phone customers in the assigned outlet.

Key Duties & Responsibilities

• Serve as a product advisor or consultant to walk-in and phone customers.
• Deliver friendly, efficient, and knowledgeable service.
• Provide guidance on product selection to help customers make informed decisions.
• Maintain deep product knowledge and stay updated on all merchandise information.
• Listen actively to customer needs and provide tailored solutions.
• Promote new products and demonstrate how they enhance the customer’s lifestyle.
• Suggest complementary merchandise to increase sales.
• Assist in pricing, markdowns, restocking, and other retail-related duties.
• Handle customer service issues effectively and professionally.
• Maintain visual merchandising and selling floor standards.
• Use promotional events to maximize sales.
• Assist with periodic inventory exercises.
• Use PoS systems for sales and check-out functions.
• Support the Outlet Manager in executing off-shelf merchandise displays and maintenance.

Key Performance Indicators (KPIs)

• Sales growth and achievement of outlet targets
• Customer satisfaction and feedback
• Product knowledge and advisory effectiveness
• Contribution to visual merchandising and promotional activities

Reporting Relationships:

• Functionally Reports To: Outlet Manager
• Administratively Reports To: Outlet Manager.

Qualifications

• Interested candidates should possess an OND qualification with 1-2 years experience.