Job Summary

• In this role, you are the first line of contact for walk-in customers to the store. You will make customers feel welcome and assist them in finding the products that most satisfy their needs. You must be knowledgeable about the Company’s products and able to adequately guide customers at all times.

Sales:

• Welcome and serve customers providing an excellent in-store experience at all times
• Guide customers by ushering them to appropriate sections in the store based on their needs and interests
• Be proactively engaged in upselling and maximize sales opportunities in order to achieve individual sales target and KPIs
• Fulfill phone and online orders to support the omni-channel customer experience
• Upsell where appropriate
• Follow policies and procedures for markdowns and sale events
• Record sales by creating and updating customer profile records in the POS terminal.

Customer Service:

• Professionally handle phone calls and any customer service issues
• Handle each transaction professionally and in a friendly manner
• Assist customers in a timely, efficient and courteous manner delivering superior customer service
• Deal effectively with customer complaints by liaising with the retail manager when necessary
• Communicate special promotions and instore activities to customers
• Liaise with the delivery partners to fulfil all customer orders in a timely manner.
• Representing the brand
• Demonstrate strong brand and product knowledge by articulating advantages, benefits and/or fits of various outfits
• Understand and communicate the Tiffany Amber brand aesthetic, brand philosophy and lifestyle to the associates and the customer
• Emulate the brand aesthetic & embody a strong sense of fashion sensibility and an enthusiastic attitude
• Ensure to be up-to-date knowing fashion trends and competitors.
• Maintain the shop floor and visual display high standards, complying with the brand’s operational guidelines and merchandising procedures
• Return all merchandise to the right location after sales
• Clean up fitting rooms and return garments to racks
• Ensure that the restrooms are cleaned as at when due
• Balance cash registers with receipts
• Execute all opening and closing procedures.
• Inventory management
• Stay aware of inventory levels and communicate low stock
• Participate in stock count activities.
• Perform other duties as required.

Requirements

• Candidates should possess a Bachelor’s Degree with 1-3 years work experience.

Technical Skills:

• Working knowledge of the fashion industry
• Outstanding written and oral communication skills
• Intermediate-level proficiency in MS Office
• Standard knowledge of ERPs
• Data entry skills & excellent customer-facing skills.

Soft Skills:

• Excellent communication skills
• Ability to influence and negotiate
• Ability to listen with rapt attention for needs identification
• Ability to own tasks and take responsibility for outcomes
• Strong work ethic.
• Working knowledge of the fashion industry
• Outstanding written and oral communication skills