The Restaurant Hostess serves as the first point of contact for guests, creating a welcoming and pleasant dining experience from the moment they arrive. The role involves greeting and seating guests, managing reservations and waitlists, coordinating with serving staff, and maintaining a smooth flow of guests throughout the restaurant.

Key Responsibilities:

• Warmly greet guests as they arrive and thank them as they leave.
• Manage reservations and seating arrangements to ensure efficient table turnover.
• Maintain an organized waitlist during busy periods and provide accurate wait time estimates.
• Escort guests to their tables, ensuring they are comfortably seated and attended to promptly.
• Communicate guest preferences, special occasions, and seating requests to
• Monitor the dining area to ensure cleanliness, order, and guest satisfaction.
• Answer phone calls and assist with inquiries, reservations, and takeout orders (if applicable).
• Collaborate with servers, bussers, and kitchen staff to ensure efficient service flow.
• Assist in maintaining menus, promotional materials, and other front-of-house supplies.
• Handle guest complaints or requests with professionalism, escalating issues to the manager when necessary.
• Follow all restaurant policies, including health, safety, and grooming standards.

Qualifications:

• High school diploma or equivalent preferred.
• Previous experience in hospitality, customer service, or a restaurant setting is an advantage.
• Excellent communication and interpersonal skills.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Professional appearance and a positive, friendly attitude.
• Flexibility to work evenings, weekends, and holidays as required.

Physical Requirements:

• Ability to stand and walk for extended periods.
• Ability to lift light items (up to 20 lbs) as needed.

Key Competencies:

• Customer focus and hospitality mindset
• Professionalism and poise
• Team collaboration
• Problem-solving and adaptability
• Attention to detail