ESSENTIAL DUTIES:

• Provides leadership and direction to Service Delivery Supervisors by providing day-to-day guidance.
• Makes project allocations or coordinates with Regional Head, Operations to make assignments; ensures projects are adequately staffed and talent is equitably shared between projects to maximize productivity.
• Monitors and coordinates operational Key Performance Indicators (KPI’s)
• Performs job coordination and planning functions such as reviewing schedules to identify job intervals, addressing material issues, evaluating skill requirements, assessing resource requirements versus availability, approving quality plans, assisting with site surveys, coordinating job/customer visits, working with customer, etc.
• Manages all operational reporting and escalations to management within their regions.
• Supports cross departmental queries and escalations.
• Responsible for handling site access issues in their region.
• Develops a tracker for activities/projects for effective monitoring & controlling.
• Directs employees relative to performance, annual reviews, company policies and procedures in order to advance them.
• Thorough knowledge of Nigerian Health and Safety legislation.

Supervisory Responsibilities

• Supervise and manage the performance of:
• Service Delivery Supervisors within a particular region
• Proactively identify and resolve personnel issues in conjunction with Human Resources
• Recruit, develop and retain staff, partnering with Human Resources. This includes on-boarding and orientation for new hires.
• Provide disciplined performance management for team. Define and communicate annual goals, perform formal and informal performance reviews, and ensure changes and updates are communicated in a timely and professional manner.
• Create strong collaborative team environment.

Qualifications
EDUCATION AND EXPERIENCE:

• HND/Degree in Telecom/Civil/Electrical Engineering or related course.
• 9+ years’ experience in Telecommunications site operations.
• Previous supervisor experience preferred

Competencies

• Analytical ability to determine user problems and recommend solutions.
• Proven knowledge and ability to analyze and solve complex logical problems
• Ability to manage projects, ensuring that projects are clearly defined, systematically executed, and results oriented.
• The Regional Manager, Service Delivery must be experienced in ensuring safe work practices and maintaining effective communications with team members and vendors.
• Adherence to Project Management best practices, processes, and standards within the organization are required.
• Established skills to coach and mentor less experienced Telecom Engineers.
• Current working knowledge of Microsoft Windows operating system software.
• Capable of delivering appropriate and timely feedback to senior team members and management as required.
• Must be highly numerate and analytical.
• Strong relationship-development skills resulting in long term mutually beneficial client relationships.
• Strong organization, planning and project management skills; ability to prioritize tasks for both self and team to meet business requirements and deadlines.
• Strong leadership skills; Ability to drive and motivate team to achieve results within the department.
• Ability to work in a time-sensitive and high volume environment
• Ability to drive work both independently toward the successful attainment of department goals and project completion dates, and as part of a team to leverage input and knowledge base of others within the company in providing well rounded and thoughtful information and solutions
• Ability to identify key contacts for follow up; excellent ability to communicate project and status updates to team and cross-functionally to ensure understanding.