We are seeking a highly skilled and result-oriented  Recovery Officer to manage debt recovery processes, negotiate repayment terms, and maintain positive client relationships. The role involves proactive follow-up on delinquent accounts, implementing effective recovery strategies, and ensuring compliance with company policies and regulatory guidelines.

Key Responsibilities

• Manage and oversee recovery of overdue loans, accounts, or payments from individuals and businesses.
• Contact debtors via phone calls, emails, and physical visits to negotiate repayment plans.
• Develop and implement effective strategies to minimize non-performing loans (NPLs).
• Maintain accurate records of all recovery activities, payments, and agreements.
• Conduct field visits to track and recover outstanding debts.
• Liaise with legal teams to escalate cases requiring litigation.
• Provide periodic reports on debt recovery status, risks, and recommendations.
• Ensure compliance with organizational policies and regulatory requirements in all recovery processes.
• Build strong relationships with clients to encourage timely repayment and prevent future defaults.
• Support management in developing policies to enhance collection efficiency.

Requirements & Qualifications

• Bachelor’s degree in Finance, Accounting, Business Administration, or related field.
• Minimum of 3–4 years proven experience in debt recovery, collections, or credit control.
• Strong negotiation, persuasion, and conflict-resolution skills.
• Excellent communication (written and verbal) and interpersonal abilities.
• Ability to work under pressure and meet recovery targets.
• Good knowledge of debt recovery laws, credit management, and financial regulations.
• Proficiency in Microsoft Office Suite and relevant CRM/loan management software.
• Strong analytical and problem-solving skills.

Competencies

• Results-driven and target-oriented.
• High level of integrity and professionalism.
• Strong organizational and time management skills.
• Ability to handle sensitive financial information with confidentiality