Job Summary

• The Receptionist is the hotel’s first point of contact, responsible for delivering warm, professional, and efficient service.
• The role manages guest check-ins and check-outs, handles reservations, provides information, and ensures guest satisfaction throughout their stay.

Key Responsibilities

• Welcome guests warmly and professionally upon arrival.
• Handle check-in and check-out processes efficiently.
• Assist guests with inquiries, complaints, or requests promptly.
• Provide accurate information about hotel services, amenities, and local attractions.
• Maintain a high level of customer service and hospitality at all times.
• Manage room reservations, cancellations, and modifications.
• Ensure accurate posting of room charges, payments, and deposits.
• Keep track of room availability and update the system accordingly.
• Coordinate with housekeeping and maintenance on room status and guest needs.
• Answer and route phone calls professionally.
• Respond to emails, messages, and walk-in inquiries.
• Maintain neat and organized front desk records and documentation.
• Receive and distribute mail, packages, and messages for guests.
• Handle cash, POS transactions, and card payments accurately.
• Balance cash drawers and prepare shift reports.
• Ensure proper billing, invoicing, and posting of charges.
• Adhere to hotel policies, procedures, and security guidelines.
• Maintain confidentiality of guest information.
• Report suspicious activity or safety concerns immediately.

Requirements & Qualifications
Education & Experience

• HND / Bachelor’s Degree in Hospitality, Business, or related fields.
• Minimum of 2 years experience as a receptionist or front desk officer (hotel experience preferred).
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office and hotel PMS (Opera, Cloudbeds, etc.).
• Excellent customer service and problem-solving abilities.
• Good grooming, professional appearance, and positive attitude.
• Ability to multitask and work under pressure.
• Strong organizational and time-management skills.
• Basic cash handling and administrative skills.

Other Requirements:

• Willingness to work in shifts, including weekends and holidays.
• Friendly, approachable, and guest-focused personality.

Salary
N150,000 Monthly.