JOB RESPONSIBILITIES

Public Course Desk Officer, will be assigned the following primary responsibilities, among others:

• Maintain and update the annual public course calendar.
• Register participants for scheduled courses and maintain accurate attendance records.
• Prepare training materials, name tags, and certificates.
• Liaise with facilitators and ensure logistics (venue, equipment, refreshments, etc.) are in place before each program.
• Track and monitor course delivery, participant feedback, and evaluation reports
• Respond promptly to client inquiries (phone, email, or in-person) regarding public courses.
• Send course notifications, joining instructions, and reminders to participants.
• Maintain an updated database of clients, participants, and organizations.
• Follow up with prospective clients to confirm participation
• Support marketing campaigns for upcoming courses via email, social media, and phone calls.
• Assist in developing course flyers and promotional materials.
• Maintain visibility of the company’s training calendar on the website and digital platforms.
• Process registration fees and ensure proper documentation of payments.
• Work with accounts to reconcile participant payments and generate receipts.
• Prepare weekly/monthly reports on participant numbers, revenue, and client feedback
• Liaising with managers and create training processes. 

REQUIREMENTS

• HR or related background with a 2:1 or first class from a top-tier university
• A second degree or professional qualification is a plus
• Minimum 5 years Learning & Development Experience.
• Curriculum Development experience 
• Evidence of meeting and exceeding sales targets at Executive levels
• Excellent business writing and presentation skills
• Strong B2B Business Development skills
• Strong experience in the Financial Services, Technology or Energy Sectors
• Excellent verbal communication skills
• Strong networking ability