Job Objective

This role oversees planning, implementing and executing individual projects and group-related company projects in a coordinated manner to obtain benefits and control.

Key Duties & Responsibilities

Project Management & Execution

• Lead and manage WIOCC’s network infrastructure projects to ensure timely and successful completion
• Oversee client orders from pre-sales solution design to final handover, ensuring high levels of client satisfaction
• Develop and maintain project charters, project plans, risk registers, budgets and lessons learned documentation
• Monitor project delivery milestones to ensure alignment with client target timelines

Stakeholder & Client Engagement

• Collaborate closely with account managers to understand client requirements and ensure project alignment
• Serve as the primary point of contact for clients, providing regular and accurate project updates and reports
• Manage relationships with internal teams, stakeholders and WIOCC clients effectively
• Ensure seamless handovers to internal teams, aligning with client specifications

Cross-Functional Coordination

• Lead virtual project teams consisting of Engineering, Operations, Legal, Procurement, Logistics and Finance
• Engage and manage third-party suppliers to ensure compliance with client specifications, service level agreements (SLAs), and quality standards
• Address and mitigate project concerns, contractual challenges and risks, escalating issues where necessary

Process & Performance Improvement

• Actively participate in and promote the project gate review process
• Oversee vendor and logistics management, ensuring timely delivery of materials and services
• Ensure data accuracy within NetSuite and other project management tools
• Serve as a deputy for the Programme Manager as required and contribute to ad-hoc reporting
• Actively participate in process improvement and automation initiatives

Minimum Qualification

• Bachelor’s degree (or equivalent; a master’s degree is an added advantage) in a technical field or equivalent relevant experience
• Must be bilingual (English and French proficiency)
• PMP, PRINCE2, or AGILE certification or equivalent
• Proficient in Microsoft Project

Experience & Skills

• A minimum of 5 years of technical experience in the telecom industry, with at least 3 years in a project management role
• Strong background in fibre network project management
• Effective project management skills, including experience in written and verbal communication, as evidenced by work history and accomplishments
• Strong written and verbal communication skills, with the ability to summarise and present key information to stakeholders concisely
• Proficiency in using B/OSS tools and experience with the Microsoft Office suite, including MS Project
• Demonstrated ability to manage multiple priorities and solve problems in a fast-paced environment
• Familiarity with WIOCC network technologies, including Subsea, OTN, DWDM, SDH and Data (Ethernet, IP/MPLS, OSPF, BGP), is preferred
• Excellent interpersonal skills, including active listening, negotiation and conflict resolution
• Ability to work cross-functionally and influence teams in a matrix environment

Attributes

• Strong team leader and manager of virtual teams; motivated, persistent, and able to manage stress
• Client-focused with confidence and relationship-building skills
• Integrity and honesty with high ethical standards and strong negotiation skills
• Passionate, adaptable and flexible
• Committed to personal excellence, accuracy and attention to detail
• Collaborative and results-driven through teamwork and partnerships
• Strong analytical skills with the ability to collate and interpret data from various sources
• Excellent communicator in both English and French, with a natural aptitude for dealing with people
• Creative thinker with excellent problem-solving skills
• Commercially aware, numerate and articulate
• Exceptional network diagnostic skills