Role Overview

• The Programs & Enrollment Coordinator will be responsible for the smooth planning, implementation, and monitoring of The KWS Academy’s training programs. This role blends program coordination, student engagement, and basic marketing to ensure a seamless learning experience and a growing student base.
• In this role, you’ll not only manage our training programs but also drive enrollment by marketing to creatives, professionals, and organizations, booking in-house and corporate training sessions, and ensuring that every student’s journey is smooth and meaningful.
• The ideal candidate is an organized team player, effective communicator, and problem solver who thrives in a dynamic, creative work environment. You’ll work closely with the Content & Training Lead to ensure that programs run on schedule and student relationships are nurtured from interest to graduation.

Key Responsibilities

Program Administration & Coordination

• Coordinate daily operations of ongoing training programs (online and physical).
• Maintain up-to-date training schedules, attendance records, and academic calendars.
• Provide logistical support for trainers and learning facilitators.
• Monitor program quality and support feedback collection for improvements.

Student Relations & Enrollment

• Serve as a first point of contact for student inquiries and pre-registration communications.
• Convert leads into enrollments through timely and helpful engagement.
• Maintain and update a CRM or database of prospects, students, and alumni.
• Monitor and report on enrollment performance and growth targets.

Marketing Support & Growth Initiatives

• Collaborate with the Content & Training Lead to support the promotion of programs and student success stories.
• Lead enrollment campaigns targeting creatives, professionals, and organizations
• Assist in executing community outreach, open houses, and info sessions.
• Identify cost-effective channels and methods to boost visibility and student sign-ups.
• Recommend opportunities for partnerships, events, or ambassador programs.

Administrative & Operational Support

• Maintain accurate documentation and reports (e.g., registrations, payments, feedback).
• Support the implementation of cost-saving measures in training operations.
• Assist in trainer onboarding, contracts, and internal documentation.

Key Qualifications & Skills

• Bachelor’s degree in Education, Mass Communication, Business, Marketing, or a related field.
• 1–3 years of experience in program coordination, education management, student services, or training admin.
• Strong communication, people, and organizational skills.
• Proficiency with tools such as Google Workspace, Microsoft Excel, WhatsApp Business, and basic CRM systems.
• Familiarity with social media or digital marketing is a plus.
• Self-starter who works well independently but thrives in team collaboration.
• Passion for education, community development, and youth empowerment.