KEY RESPONSIBILITIES

Design Strategy:

• Define the overall strategy, design and roadmap for our digital products and services in alignment with the business goals and user needs.

Product Strategy Development:

• Conduct market research, competitor analysis, and customer insights to identify opportunities and define product strategies that aligns with business objectives.

Cross-Functional Collaboration:

• Collaborate closely with other departments (Sales, Commercial, Marketing, Customer support and Technical) to align design initiatives with product goals, technical feasibility, and business objectives.

Cross-Sectorial Partnership:

• Collaborate with strategic partners to co-create and integrate value-added products and services into our offerings, leveraging the partner capabilities, content, or technology to enhance the overall customer experience.

Regulatory Compliance and Partner Management:

• Stay abreast of regulatory requirements and industry standards related to telecommunications products and services, ensuring compliance in product development and operations.

Requirements

• 5+ years of experience in product design, UX/UI design, or a related design role, with a proven track record of leading design initiatives and delivering successful digital products/services.
• Strong understanding of mobile telecommunications (especially MVNO) market segment and industry trends.
• Excellent communication and interpersonal skills, with the ability to effectively articulate design concepts, influence stakeholders, and build consensus across other sectors.

Tools and Technologies:

• Jira, Asana, Trello
• Mobile App analytics (Firebase Analytics, Flurry, Localytics)
• Product Management software (e.g. Aha!, Productboard, Trello)
• Network performance monitoring tools (e.g SolarWinds, Nagios, PRTG Network Monitor)