WHAT YOU’LL DO

Research & Validation

• Conduct lean user research with facility workers and logistics managers to understand operational pain points
• Prototype and test concepts quickly – we validate in weeks, not months
• Work with the Product Manager to run rapid validation cycles (sketch prototype pilot
• iterate)

Design Operational Workflows (Your Primary Focus)

• Design the flow and logic of stock reporting, ordering, and transportation workflows – making complex supply chain processes feel simple
• Figure out the right sequence of steps, what information to show when, and what decisions users need to make
• Map out user journeys that account for interruptions, edge cases, and real-world chaos
• Think through error states, validation logic, and “what happens when…” scenarios obsessively

AI-Augmented Design Process

• Use AI tools (Figma AI, Lovable, v0, etc.) to rapidly generate and iterate on UI concepts
• Prototype multiple workflow options quickly to test with users
• Leverage AI to speed up the boring parts so you can focus on the hard thinking about flows and logic

Support-Aware Design

• Design to minimize support tickets
• Build in-app guidance, clear error messages, and validation that prevents user mistakes
• Collaborate with the support team to understand where users get stuck

Design System Contribution

• Work within and evolve Field’s design system to accommodate configuration-heavy products
• Document workflow patterns that can be reused across diverse client configurations
• Balance consistency with the flexibility needed for 20+ clients with different workflows

Collaboration

• Work closely with engineers on feasibility and performance constraints
• Partner with the PM to pitch features to clients and gather feedback
• Facilitate lightweight design reviews with cross-functional stakeholders

Some travel to our offices (and out to the field) in Nigeria and Kenya may be required. We are generally pretty flexible with travel arrangements.

APPLICATION REQUIREMENTS

• 4-6 years designing operational software – tools people use to get work done, not browse casually
• Strong UX and workflow design skills – you excel at taking a messy process and making it simple
• Solid visual design skills – you can create clean, functional interfaces, especially when working within a design system
• Strong portfolio showing your process: user flows, journey maps, wireframes, validation work, iterations, and final UI
• Figma proficiency – our primary tool
• Pragmatic mindset – comfortable with “good enough” solutions and ruthless prioritization
• Rapid prototyping skills – you can mock up testable workflows in days, not weeks
• Systems thinking – you can simplify complex operational processes without breaking them
• Willingness to kill your work – you’re not precious about designs that don’t validate
• Clear communication – you can explain your reasoning and rationale to stakeholders

BONUS POINTS FOR

• Experience with AI design tools or strong interest in incorporating them into your workflow
• Designing for low-literacy users or challenging usage contexts
• Experience with design systems that support heavy configuration/variation
• B2B SaaS or enterprise software experience
• Understanding of supply chain, logistics, or operational workflows
• Experience designing for emerging markets or low-connectivity environments
• Prototyping tools beyond Figma (Framer, etc.)
• Knowledge of HTML/CSS
• Familiarity with data-driven design and A/B testing