Key Responsibilities

• Respond to customer inquiries and provide timely and effective solutions via phone, email, chat, or in-person.
• Diagnose and troubleshoot technical issues related to hardware, software, and network systems.
• Document and track customer issues.
• Deliver excellent customer service by maintaining a professional and empathetic demeanor.
• Educate customers on product features, functionalities, and best practices.
• Identify patterns in reported issues and collaborate with engineering teams to resolve underlying problems.
• Develop and maintain knowledge base articles and user guides for common issues and solutions.
• Participate in training sessions and workshops to enhance technical skills.
• Provide feedback to the development team regarding customer experiences and potential areas for product improvement.

Qualifications

• Candidates should possess a Bachelor’s Degree with a minimum of 2 years of experience in product management, preferably in mobile app development.
• Proven experience in a technical support role, preferably in the hospitality industry
• Fair understanding of computer systems hardware and software.
• Excellent written and verbal communication skills.
• Strong problem-solving skills and willingness to think outside the box.
• Ability to work in a fast-paced and dynamic environment.