We are seeking a detail-oriented and proactive Experienced Operations Officer to oversee the day-to-day operational activities of the company. The role involves ensuring efficient loan processing, documentation, disbursement, repayment monitoring, and compliance with company policies and regulatory standards. The Operations Officer will play a critical role in maintaining operational excellence, customer satisfaction, and sustainable business growth.

Key Responsibilities

• Supervise and manage daily operational activities across loan processing, disbursement, and repayment.
• Review and validate loan applications, ensuring proper documentation and compliance with credit policies.
• Monitor loan disbursements to ensure accuracy, timeliness, and adherence to approval terms.
• Track repayments, reconcile accounts, and follow up with credit and recovery teams to minimize defaults.
• Ensure compliance with regulatory requirements (CBN, AML/KYC, Data Protection, etc.).
• Maintain accurate records of all loan transactions, customer files, and operational activities.
• Develop and implement operational processes that improve efficiency and reduce risks.
• Liaise with the finance, credit, internal control, and customer service teams to ensure seamless loan operations.
• Generate periodic operational and financial reports for management decision-making.
• Support automation and digital transformation of operational workflows.
• Provide training and guidance to junior staff to ensure adherence to standard operating procedures (SOPs).

Requirements & Qualifications

• Bachelor’s degree in Business Administration, Finance, Economics, Accounting, or related field.
• Minimum of 3–4 years proven experience in operations within a  financial institution.
• Strong understanding of loan processing, credit administration, and repayment structures.
• Knowledge of regulatory compliance requirements in the financial services sector.
• Excellent organizational, problem-solving, and multitasking skills.
• Proficiency in Microsoft Office Suite and core banking/loan management systems.
• Strong communication and interpersonal skills.
• High ethical standards, integrity, and attention to detail.

Competencies

• Strong operational and analytical skills.
• Process improvement and workflow optimization.
• Ability to manage multiple priorities under pressure.
• Team collaboration and leadership.
• Customer-centric approach to service delivery.