Job Summary

• To carry out accurate and timely delivery of routine operations services with regard to the operations of products and services offered on the Interswitch Network.

Responsibilities

• Ensure delivery of accurate and timely operations service delivery for seamless Pre-processing, Real-time processing, dispute management and post-transaction processing activities with regards to the following services;

Functional Responsibilities:
Settlement Computation and Collation:

• Switched transactions settlement
• Processed transactions billing
• Services/Network billing
• Settlement Adjustment
• Settlement Representment
• Exception Investigation and resolution/escalation
• Ensure that disputes to be settled daily are settled accordingly.
• Identify exceptions to the above, investigate and resolve/escalate

Dispute Operations:

• Arbitration
• Arbitration Billing
• Pre-arbitration
• Chargeback processing

File processing:

• Card Scheme clearing file processing. (Mastercard, Visa, Discover, Amex, JCB, etc)
• Card file processing

Routine Report Delivery:

• Daily Settlement Reports (Details and Summaries)
• Daily Card Management Reports (Card balance, statement, Activity reports)
• Periodic Analytical reports, i.e. Weekly, Monthly or Quarterly. (QOC, QMR, CBN Data etc)
• Ensure delivery of Daily Dispute Reports (Details)
• Ensure delivery of the Arbitration Billing Report is provided to relevant parties at in defined frequency.
• Ensure delivery of the arbitration Billing Report is provided to relevant parties at the defined frequency.

Specialized Services:

• Airtime Stock Balance monitoring and reconciliation reporting
• Airtime Stock procurement and top-up confirmation
• Agent registration
• Agency Network Virtual account top up
• Agent Details update management
• Mobile Platform Business Reversal Settlement Advice

Service Desk:

• Case Resolution
• Administration
• Self-Management
• Productivity Management
• Performance management
• Knowledge Acquisition and utilization

Requirements

• B.Eng. / B.Sc.
• Professional Qualification: N/A; however, relevant experience in EFT and/or Accounting systems principles is an advantage
• 0 – 2 years of experience.