Reports to: General Manager
Direct Reports: Facility Officers / Administrative Staff

Main Function

The Plaza Manager is responsible for overseeing the day-to-day operations, administration, and facility management of the plaza. This role ensures smooth business operations, tenant satisfaction, and efficient maintenance of the property. The ideal candidate must have prior experience in facility management, retail property administration, or operations management, with proven ability to coordinate technical teams, manage service contractors, and deliver high standards of operational efficiency and customer service.

Role Responsibilities

Operational Oversight

• Supervise daily operations of the plaza, ensuring facilities, utilities, and services are fully functional.
• Monitor tenant activities and compliance with lease agreements, operational guidelines, and safety standards.
• Ensure cleanliness, security, and overall orderliness of the premises at all times.

Facility Management & Maintenance

• Oversee preventive, corrective, and routine maintenance of building systems (electrical, plumbing, HVAC, elevators, etc.).
• Supervise facility staff and contractors to ensure timely delivery of maintenance services.
• Ensure compliance with health, safety, and environmental (HSE) standards across all facilities.
• Plan and monitor budgets for repairs, maintenance, and facility upgrades.

Tenant and Client Relations

• Serve as the primary contact for tenants, addressing inquiries, complaints, and service requests.
• Coordinate tenant onboarding, move-ins, and move-outs.
• Organize tenant engagement initiatives to build strong relationships and satisfaction.

Security & Safety Oversight

• Supervise security personnel and implement plaza-wide security protocols.
• Ensure fire safety systems, CCTV, and emergency response plans are functional and regularly tested.
• Conduct regular safety drills and inspections.

Inventory and Resource Management

• Track and manage facility-related consumables, equipment, and supplies.
• Coordinate procurement for maintenance tools, cleaning supplies, and essential materials.

Team Supervision & Scheduling

• Manage facility, security, and cleaning teams, assigning tasks and monitoring performance.
• Support staff training to uphold professionalism, safety, and customer service standards.

Reporting and Documentation

• Maintain accurate records of operational activities, incidents, and maintenance works.
• Prepare and submit weekly/monthly operational reports to management.
• Track service contracts and vendor performance, ensuring SLA compliance.

Qualifications and Requirements

Education and Certifications

• HND / B.Sc. in Facility Management, Engineering, Business Administration, Estate Management, or a related field.
• Professional certifications in Facility Management (e.g., IFMA, BIFM) are an added advantage.

Experience

• Minimum of 2–5 years’ experience in facility/property management, retail operations, or estate administration.
• Hands-on experience managing technical teams, service contractors, and large facilities.

Skills

• Facility and Operations Management
• Strong understanding of building systems, maintenance practices, and service delivery standards.
• Ability to manage facility projects, budgets, and vendor contracts.
• Team Leadership and Time Management
• Skilled in supervising multi-disciplinary teams (maintenance, cleaning, security, admin).
• Ability to prioritize tasks, manage schedules, and meet deadlines.

Client and Tenant Relations

• Strong interpersonal skills with ability to handle tenant requests and resolve disputes.
• Confident in client-facing communication and negotiation.

Safety and Compliance

• Knowledge of occupational health, fire safety, and environmental regulations.
• Proactive in ensuring risk assessments and safety protocols are enforced.
• Operational Reporting
• Proficient in documentation, reporting, and recordkeeping.
• Skilled in Microsoft Office (Excel, Word, PowerPoint) and facility management tools.

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Main Function

The Pilates Private Instructor will provide individualized Pilates sessions to clients, focusing on improving strength, flexibility, posture, and overall well-being. This role requires designing personalized programs based on client goals, physical conditions, and fitness levels. The ideal candidate must be knowledgeable in Pilates techniques, attentive to client safety, and skilled in delivering high-quality, client-centered sessions that foster progress and motivation.

Role Responsibilities

Client Instruction and Support

• Conduct private one-on-one Pilates sessions tailored to each client’s needs andfitness goals.
• Provide clear instruction and demonstrations of Pilates movements and techniques.
• Monitor and correct client form to ensure safety and effectiveness.
• Motivate and encourage clients to achieve personal fitness milestones.

Program Design and Implementation

• Develop customized Pilates programs based on client assessments, goals, and limitations.
• Incorporate equipment (e.g., Reformer, Cadillac, Chair) and mat-based exercises.
• Modify exercises for clients with injuries, post-rehabilitation needs, or special conditions.

Client Assessment and Progress Tracking

• Perform initial fitness and posture assessments for new clients.
• Track client progress and adjust programs as needed.
• Maintain detailed records of sessions, client feedback, and improvement.

Studio and Equipment Management

• Ensure Pilates equipment is set up, cleaned, and properly maintained.
• Follow studio safety protocols and hygiene standards.
• Report equipment issues or studio concerns to management.

Professional Development and Collaboration

• Stay updated with industry trends, Pilates techniques, and certifications.
• Collaborate with other instructors and wellness professionals for holistic client care.
• Participate in staff meetings, workshops, and promotional events

Qualifications and Requirements

Education and Certifications

• Certification in Pilates Instruction from a recognized training program (e.g., BASI, STOTT, Balanced Body, Peak Pilates).
• Additional fitness, yoga, or rehabilitation certifications are an advantage.
• CPR and First Aid certification preferred.

Experience

• Minimum of 2–3 years’ experience as a Pilates Instructor (private or studio-based).
• Experience in working with diverse clients, including beginners, athletes, seniors, or post-rehab clients.

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