• Developing strategic marketing campaigns to help achieve business results
• Ensuring that plans and messaging are aligned with business strategy, reinforce brand positioning and are delivered effectively to targeted audiences
• Designing and delivering scalable marketing programs and campaigns that provide value added content that is suited to clients’ and prospects’ needs as well as interests
• Supporting integrated marketing and communications across a variety of channels and vehicles– internal, external, PR, digital, social, web, etc.
• Acting as a brand champion both internally and externally and ensuring full compliance with the brand guidelines and messaging across all solutions
• Collaborating across teams to develop key messages for campaigns, programs and content syndication including thought leadership, market reports, surveys, and client success stories.
• Collaborating with different stakeholders to ensure successful implementation of strategic marketing plans including defining success criteria, measuring effectiveness of initiatives, and reporting on results
• Ensuring that marketing and communications efforts adhere to agreed timelines and managing expectations with various stakeholders
• Keeping up to date with market developments and competitor strategies.

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• Manage the assigned Computer &Copier Service team members
• Lead, coach and train team members
• Develop and implement strategic initiatives for team
• Be an escalation point of contact to handle issues and involve direct leadership as needed
• Monitor team coverage, oversee personnel time off approval, make sure back-ups are in place and redistribute work to cover when others are out
• Monitor staffing and equipment needs
• Conduct performance reviews and make compensation decisions
• Monitor direct reports call screens, work load and call activity to meet and exceed our client s expectations
• Manage and meet established metrics and team benchmarks
• Provide weekly metrics and reports to the Director  Computer & Copier Service Manager regarding the team s performance
• Attend required company and departmental meetings
• Perform other related duties as assigned by Director

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