• Actively participate in solutions to ensure that Stanbic IBTC Bank stay competitive in our product improvement opportunities to enhance our delivery to the market with a view to increase our market share.
• Apply knowledge of customer’s requirements and organisational requirements in a manner that results in both home loans meeting and exceeding business financial and acquisition targets and in customer satisfaction.
• Develop and implement plans to ensure the appropriate focus on aggressively driving the cross-sell of the full range of Stanbic IBTC Bank products in the external channels space.
• Develop and implement tactical plans to deliver home loans sales strategy within external channels aligned to the strategy communicated by home loans distribution and home loans.
• Develop and implement tactics to ensure that Stanbic IBTC Bank obtains the required Home Loans market share.
• Develop and manage all marketing opportunities within these channels to ensure appropriate return.
• Develop close relationships with property finance division to achieve maximum exposure for end user business.
• Develop relationships with key and influential estate agency groups and developers who submit directly through the origination companies by providing value-added services that enhance relationships and improve business flows to Stanbic IBTC Bank.
• Drive and support the delivery of affordable housing targets through the external channels.
• Develop, implement and monitor a marketing plan for the external channels in support of overall sales and market share objectives.
• Ensure effective use of the Customer1st system as a lead, query and complaint management tool. 
• Ensure that service level agreements are complied with between provincial home loans and key stakeholders.

Qualifications

• First degree in any social science discipline – Economics/Finance
• Masters/MBA will be an added advantage
• 7-10 years’ experience in the field of home loans and related products, specifically in managing sales teams.
• Experience in developing and managing senior and executive level relationships with external parties and business partners is absolutely essential.

Behavioural Competencies:

• Challenging Ideas
• Conveying Self-Confidence
• Convincing People
• Directing People
• Embracing Change
• Exploring Possibilities
• Following Procedures
• Generating Ideas
• Making Decisions
• Meeting Timescales
• Resolving Conflict
• Team Working

Technical Competencies:

• Agile Concepts
• Analysing and Interpreting Information
• Application Knowledge for Support
• Financial Acumen
• Risk Identification
• Risk Management
• Risk Reporting