Role Description

• Oversee daily rider operations, route planning, and dispatch across multiple delivery zones.
• Ensure every delivery is fast, accurate, and customer-obsessed.
• Recruit, train, and mentor riders to uphold Foodcourt’s culture, safety, and service standards.
• Design and execute rider KPIs, shift systems, and incentive programs to boost efficiency.
• Collaborate with Kitchen, Customer Service, and Tech teams to enhance order flow and reduce delay time.
• Track and report daily performance metrics — fulfillment rate, speed, cost, and CSAT.
• Identify process gaps and pioneer smart, scalable solutions to optimize delivery speed and cost. 

Qualifications

• B.Sc. in Logistics, Supply Chain Management, Business, or related field. 
• 3–5 years of proven experience managing riders or last-mile delivery operations in foodtech, QSR, or e-commerce.
• Strong leadership, communication, and problem-solving abilities. 
• Proficiency in logistics tools, tracking dashboards, or route optimization systems. 
• A hands-on, analytical leader who thrives in fast-growth, high-pressure environments.