Position Summary

• The Laundry Manager will be responsible for overseeing the day-to-day operations of the laundry facility, ensuring efficient, high-quality cleaning and finishing of linens, uniforms, and guest garments (if applicable).
• This role requires strong leadership, operational planning, and process optimization skills to maintain high standards of hygiene, quality, and timely service delivery.

Key Responsibilities
Operational Management:

• Supervise all laundry operations, including washing, drying, ironing, folding, pressing, and packaging of linens, uniforms, and guest laundry.
• Ensure adherence to quality standards, hygiene protocols, and safety guidelines.
• Develop and implement standard operating procedures (SOPs) for efficiency and consistency.
• Monitor chemical usage, machine performance, and workflow to prevent wastage and downtime.

Team Leadership & Staff Management:

• Lead, train, and supervise laundry staff to deliver top performance and maintain discipline.
• Schedule shifts and allocate duties to ensure adequate staffing at all times.
• Conduct regular performance evaluations and provide coaching for skill improvement.
• Foster a safe and positive working environment.

Quality Control:

• Inspect finished laundry items for cleanliness, appearance, and quality.
• Address and resolve customer complaints or issues related to laundry services.
• Maintain records of damaged or lost items and implement corrective measures.

Inventory & Resource Management:

• Monitor and manage inventory of detergents, chemicals, and other supplies.
• Ensure proper maintenance and servicing of laundry machines and equipment.
• Liaise with vendors/suppliers to maintain adequate stock levels.

Reporting & Administration:

• Maintain daily/weekly/monthly reports on laundry output, costs, and resource utilization.
• Track productivity and develop strategies to improve operational efficiency.
• Work with the Finance/Operations team to manage departmental budgets.

Qualifications & Requirements

• Education: Minimum of HND / BSc in Hospitality Management, Business Administration, Operations Management, or related field.
• Experience: At least 5 years of proven experience in laundry operations, preferably in hospitality, healthcare, or industrial laundry settings, with at least 2 years in a supervisory/managerial role.
• Strong knowledge of laundry chemicals, equipment, and fabric care.
• Excellent leadership, organizational, and communication skills.
• Ability to manage a team in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Proficiency in MS Office (Word, Excel, PowerPoint) and basic inventory management systems.