JOB SUMMARY

• The Operations Manager will be responsible for ensuring smooth daily operations, delivering exceptional customer experiences, and driving growth in the business.

RESPONSIBILITIES:

Operations Management

• Oversee day-to-day operations at both locations to ensure efficiency and smooth workflows.
• Oversee the inventory levels of products and supplies, ensuring timely replenishment.
• Ensure that both locations adhere to health, safety, and hygiene standards.
• Coordinate and schedule maintenance for equipment and facilities as needed.

Staff Management

• Recruit, train, and onboard salon staff, including hairstylists, nail technicians, and support staff.
• Create staff schedules, ensuring optimal coverage across both locations.
• Supervise and evaluate staff performance, providing coaching and feedback for improvement.
• Foster a positive and professional work environment to boost employee morale and retention.

Client Relationship Management:

• Ensure a premium client experience by overseeing the quality of services provided at both locations.
• Actively address customer feedback, resolving complaints promptly and professionally.
• Build relationships with key customers to maintain loyalty and encourage repeat visits.
• Implement client retention strategies, such as personalized follow-ups, loyalty rewards, and special offers.

Sales and Revenue Management

• Develop and execute strategies to increase sales and profitability at both locations.
• Monitor financial performance, including revenue, expenses, and profit margins.
• Analyze trends and implement promotional activities to attract and retain customers.
• Maintain accurate financial records and prepare reports for management review.

Marketing & Business Development:

• Develop creative strategies for promoting services.
• Organize and execute special events, seasonal promotions, and new style launches to drive traffic.
• Oversee and update the salons’ social media platforms with engaging content.
• Create campaigns that promote salon services and special events.

Multi-Location Coordination

• Visit both salon locations to ensure consistent standards and address operational needs.
• Streamline communication between teams at both locations, ensuring alignment on goals and processes.
• Identify and resolve operational discrepancies between locations.

Compliance and Standards

• Ensure all salon operations comply with local regulations, including licensing and sanitation requirements.
• Conduct regular audits to maintain high service and operational standards.
• Address any issues raised during inspections or client reviews.

REQUIREMENTS

• First degree in Business Administration, Hospitality, or a related field (preferred).
• 3–5 years of experience managing a beauty salon, or similar service-oriented business.
• Proven experience managing multi-location operations is highly desirable.
• Strong leadership and team management skills.
• Excellent interpersonal and communication abilities.
• A keen eye for detail, with a commitment to maintaining high standards.
• Passionate about the beauty industry and customer service.

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