Responsibilities

• Operational Oversight: Manage daily hotel operations, ensuring departments like housekeeping, front desk, and maintenance run smoothly and efficiently.
• Staff Management: Oversee, train, mentor, and motivate staff, fostering a positive work environment and ensuring high performance standards are met.
• Guest Satisfaction: Ensure exceptional guest service by handling concerns, complaints, and ensuring a welcoming experience to build guest loyalty.
• Financial Support: Assist the General Manager in monitoring budgets, tracking expenses, managing revenue streams, and implementing cost-control measures.
• Administrative Tasks: Provide administrative support to the General Manager, carry out their policies, and prepare reports.
• Departmental Coordination: Coordinate with department heads to ensure smooth operation and cohesion across all hotel functions.
• Standards & Compliance: Maintain high standards of cleanliness, safety, and service throughout the hotel, ensuring adherence to company policies and procedures.
• Problem-Solving: Identify and address operational or service gaps, implementing corrective actions to improve efficiency and guest satisfaction.
• Revenue and Growth: Contribute to improving the hotel’s public image, revenue, and growth through various activities and initiatives.
• Absence Coverage: Serve and act as the General Manager in their absence, assuming full responsibility for the hotel’s operations.

Requirements

• Interested candidates should possess a B.Sc / HND qualification with 3 – 5 years work experience. 
• Immediate Resumption.

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