Responsibilities

• Facilitate all Scrum ceremonies: Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives.
• Guide and coach the team on Agile/Scrum practices and values.
• Remove impediments and foster a culture of continuous improvement.
• Track and report team metrics (velocity, burndown charts, etc.) to stakeholders.
• Collaborate with Product Owners to ensure a well-groomed and prioritized backlog.
• Support cross-functional coordination and dependency management.
• Champion agile adoption across the organization and mentor junior Scrum Masters.
• Ensure alignment with enterprise delivery frameworks and governance.

Qualifications
Education & Certifications

• Bachelor’s degree in Computer Science, Information Systems, Business, or related field.
• Scrum Master certification (CSM, PSM I/II) preferred.
• Agile certifications such as SAFe Agilist or PMI-ACP are advantageous.

Experience & Skills

• 3+ years of experience as a Scrum Master in a technology or fintech environment.
• Strong understanding of Agile frameworks (Scrum, Kanban, SAFe).
• Experience working with APIs, microservices, and digital channels is a plus.
• Proficiency in Agile tools (e.g., Jira, Azure DevOps, Confluence).
• Excellent facilitation, coaching, and conflict-resolution skills.
• Strong stakeholder engagement and communication abilities.

Personal Attributes

• Proactive and solution-oriented mindset.
• Empathetic leadership and team-building skills.
• High emotional intelligence and adaptability.
• Strong organizational and time management skills.

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Responsibilities

• Lead and manage multiple interrelated projects under a unified program strategy.
• Define program scope, goals, and deliverables in collaboration with stakeholders.
• Develop and maintain integrated program plans, timelines, and budgets.
• Monitor and report on program progress, risks, and issues to senior leadership.
• Coordinate across project managers, product owners, and technical teams.
• Ensure compliance with governance frameworks and delivery standards.
• Facilitate decision-making and remove roadblocks to ensure successful outcomes.
• Drive continuous improvement and agile adoption across delivery teams.
• Manage vendor relationships and third-party dependencies where applicable.

Qualifications
Education & Certifications

• Bachelor’s degree in Computer Science, Business, Engineering, or related field.
• PMP, PgMP, SAFe, or equivalent program management certification preferred.

Experience & Skills

• 7+ years of experience in program or project management in a technology or fintech environment.
• Proven track record of delivering large-scale, multi-stream programs.
• Strong understanding of Agile, Scrum, and Waterfall methodologies.
• Experience with APIs, microservices, and digital channels is highly desirable.
• Proficiency in program management tools (e.g., MS Project, Jira, Azure DevOps).
• Excellent leadership, communication, and stakeholder management skills.
• Strong analytical and problem-solving capabilities.

Personal Attributes

• Strategic thinker with a results-driven mindset.
• Strong interpersonal and negotiation skills.
• High emotional intelligence and adaptability.
• Ability to thrive in a fast-paced, dynamic environment

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