Position Overview

• We are seeking a competent and highly organized Head of Operations to oversee the administrative and operational backbone of our medical laboratory.
• This role is vital to ensuring that our facility functions efficiently, safely, and in full compliance with healthcare standards.
• This role requires a strong sense of accountability, excellent organizational skills, and the ability to support a high-performance healthcare environment.

The successful candidate will be responsible for:

• Coordinating facility maintenance,
• Inventory and store management,
• Fleet and logistics,
• Regulatory compliance, and
• Operational excellence.

Key Responsibilities
Facility Maintenance:

• Coordinate with service providers for maintenance, repairs, fumigation, security, and utilities.
• Ensure the facility complies with health, safety, and environmental standards required in a medical setting.

Inventory Management / Storekeeping:

• Manage procurement, storage, and usage tracking of medical and office supplies, reagents, and consumables.
• Conduct periodic stock counts and reconcile discrepancies.

Fleet and Logistics Management:

• Oversee daily operations of dispatch motorcycles, company vehicles used for sample collection, staff transport, and logistics.
• Schedule routine maintenance, servicing, and documentation of dispatch motorcycles, vehicles (registration, insurance, logs).
• Ensure drivers and riders comply with safety protocols and route efficiency.
• Coordinate dispatch of specimens and test results as required.

Compliance and Regulatory Management:

• Ensure the laboratory complies with all local, state, and national regulations (including NAFDAC, MLSCN, FCT health authorities).
• Maintain updated licenses, permits, inspection records, and documentation.
• Support internal and external audits by ensuring readiness and documentation accuracy.
• Promote and enforce adherence to standard operating procedures (SOPs).

Operational Excellence:

• Drive process improvement initiatives to enhance efficiency and reduce downtime.
• Develop and monitor operational KPIs for support services.
• Provide administrative support for departmental planning and budgeting.
• Lead or participate in staff onboarding, training, and performance management related to operations.

Qualifications and Experience

• Bachelor’s Degree in Business Administration, Operations Management, Healthcare Administration, or related field.
• 6 – 8 years of experience in operations or administrative roles, preferably in a healthcare or medical laboratory setting.
• Strong knowledge of healthcare compliance, facility operations, and logistics management.
• Proficiency in Microsoft Office and experience with inventory management or ERP systems.
• Excellent leadership, communication, and organizational skills.

Key Competencies:

• Attention to detail and a strong sense of accountability
• Ability to multitask and work under pressure.
• Strong interpersonal and team coordination skills.
• Analytical and problem-solving mindset.
• Commitment to maintaining confidentiality and ethical standards in a medical environment

Skills and Competencies:

• In-depth knowledge of laboratory processes, quality standards, and regulatory compliance.
• Strong leadership, communication, and organizational skills.
• Proficiency with data analysis tools.
• Ability to lead teams, resolve conflicts, and drive process improvements.
• High attention to detail with strong decision-making capabilities.

Working Conditions:

• Full-time, on-site with potential for extended hours as needed.
• Adherence to all industry safety protocols is required.

What We Offer

• Competitive salary and performance-based incentives
• Professional and growth-oriented work environment
• Opportunity to contribute to the health sector and improve operational efficiency in diagnostics
• Supportive management and structured career development.

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Job Summary

• The candidate is responsible to the Audit committee of the Board. He/she is charged with the mandate to ensure quarterly audit of and report on all activities of Mortgage Bank in accordance with acceptable audit standards and approved audit procedures.

Key Performance

• Professionalism and integrity
• Deadline oriented. Dependability, requiring minimum supervision
• Strong leadership and people management skills
• Sound strategic thinking, with risk and control consciousness
• Strong analytic skills
• Excellent communication skills: written and oral

Qualification & Experiences

• Bachelor’s degree or its equivalent in Business, Accounting, Finance, Economics or related area of study
• Professional certification in accountancy (ACA, ACCA)
• 8-15 years work experience in audit and internal control in banking sector essential
• At least 4 years in management position

Required Knowledge:

• Possession of extensive experience in auditing, and a thorough understanding of Microfinance Banking and accounting practices
• Experienced in strategic planning and management.