Are you an experienced Customer Service Officer?

We have an exciting opportunity for you!

Responsibilities Include:

• Ensure effective and timely service delivery to customers at all customer service unit.
• Ensure efficient Turn Around Time (TAT)in line with service level agreements.
• Ensure timely and error free processing.
• Ensure timely execution of end-of-day procedures including reports.
• Ensure effective utilization- of-physical assets at the Customer Service Unit
• Recommend Process Improvements as it relates to Customer Service in a bid to ensure service efficiency and cost minimization.
• Ensure Zero Fraud Tolerance and Regulatory Infraction
• Effective Cost Management to ensure that Customer Service sub-units are efficient.
• Perform Account maintenance function which includes account upgrade and update, stop cheques, standing instruction, internet banking, Account restriction request and removal etc.)
• Drive digital adoption in the branch.
• Maintain and update customer files

Requirements

Education/Qualification

• A Bachelor of either Finance, Business Administration, Economics, or any related field.

Experience

• Minimum of 2 years’ banking experience in Customer Service.

Benefits

What’s in it for you?

• Limitless Growth.
• Positive and Inclusive Work Environment.
• Tailored Rewards and Recognitions.
• Continuous learning environment.
• Health and Wellness Benefits.

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Key Responsibilities & Duties

• Ensure effective administration of the cash management and vault access control
• Liaise with all internal and external auditors to ensure there are no exceptions or penalties/fines.
• Regular review of reports and internal ledgers.
• Ensure all possible failure points/lapses in branch operations are identified and resolved.
• Create a positive, supportive, and collaborative work environment for efficient internal customer service delivery.
• Ensure Prompt rendition of all required regulatory and internal reports.
• Business Office Staff supervision and coordination
• Availing Branch-wide Transaction Approval
• Customer Service Bench marking Standards Maintenance
• Customer Complaints Management
• Ensure adequate training for all staff
• Coordination of Bank-wide Cash Management Unit
• Proofs Preparation and Transactions Reconciliation
• Regulatory compliance and monitoring
• Builds Customers Interest in the Bank’s Products and Services
• Drive digital adoption in line with the Bank’s strategy

Requirements

Education/Qualification

• A Bachelor of either Finance, Business Administration, Economics, or any related field.

Experience

• Minimum of 5 years’ banking experience in Branch Operations.

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Benefits

What’s in it for you?

• Limitless Growth.
• Positive and Inclusive Work Environment.
• Tailored Rewards and Recognitions.
• Continuous learning environment.
• Health and Wellness Benefits.

go to method of application »