Responsibilities

• Guest services: Greet all guests warmly, handle check-in and check-out procedures, and provide information about the hotel and local attractions.
• Reservations and bookings: Take reservations via phone, email, or in person. Confirm bookings and manage the reservation system.
• Customer support: Respond to guest inquiries and requests, and resolve any complaints or issues that arise to ensure a positive experience.
• Financial transactions: Process payments for rooms and other services, handle billing, and manage cash.
• Administrative tasks: Answer and direct phone calls, take messages, and perform general office duties like filing and data entry.

Requirements

• Education: A High School Diploma is typically the minimum requirement, but a Degree in hospitality is a plus.
• Customer service: Excellent communication, patience, and a polite, professional demeanor are essential.
• Organization: The ability to remain calm and organized while multitasking is crucial, especially during busy periods.
• Technical skills: Proficiency with computer systems, including property management software, and multi-line phone systems is necessary.
• Languages: Fluency in the local language and excellent English skills are standard.

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Responsibilities

• Processing laundry: Receive, sort, and wash soiled linens and garments. Load and unload washers and dryers.
• Quality control: Inspect cleaned items for stains, damage, and cleanliness. Press/fold items neatly according to specific standards.
• Stain treatment: Apply appropriate treatments to stains based on fabric type and stain. Soak and scrub items as needed, while following chemical handling procedures.
• Machine operation and maintenance: Operate and monitor laundry machines, making adjustments as needed. Perform daily cleaning tasks like wiping down machines, emptying lint traps, and sweeping the floor.
• Facility upkeep: Maintain a clean, organized, and safe working environment within the laundry area.

Requirements

• Interested candidates should possess an HND qualification with 3-6 years experience.
• Attention to detail: Crucial for sorting, quality checks, and proper handling of items.
• Physical stamina: Must be able to stand for long periods, lift heavy loads, and perform repetitive tasks.
• Organizational skills: Needed to manage a large volume of laundry efficiently.
• Familiarity with equipment: Knowledge of how to operate commercial washing machines, dryers, and ironers isrequired.
• Basic math skills: Needed for tasks like measuring detergents.
• Teamwork: Ability to work well with other staff members and follow directions.
• Knowledge of fabrics: Understanding different fabric types and their specific care instructions.