Responsibilities

• Plan and sell airline tickets, accommodations, insurance and other travel service
• Ensure at least 30 booking tickets are done with travelstart through the GIGM website in a week
• Grow the customer base of Travelstart airline tickets through the GIGM website
• Cooperate with clients to determine their needs and advise them appropriate destination, modes of transportations, travel dates, costs and accommodations
• Provide relevant information, brochures and publications (guides, local customs, maps, regulations, events etc) totravelers
• Meet profit and sales targets on a monthly basis
• Book airline tickets, make hotel reservations and collect payment/fees through GIGM’s payment platforms
• Use promotional techniques and prepare promotional materials to sell itinerary tour packages
• Deal with occurring travel problems, complaints or refunds
• Attend travel seminars to remain updated with tourism trends
• Enter data into our software and maintain client files
• Network with tour operators to retain and build customer base
• Maintain statistical and financial records for proper decision making

Requirements and Skills

• Proven work experience as a Travel Agent
• Excellent knowledge of computer reservations systems and e-travelling
• Fluency in English; multilingualism is a plus
• Strong sales skills and commercial awareness
• Ability to interact, communicate and negotiate effectively
• Sound knowledge of domestic and international travel trends
• Degree in Hospitality, Travel, Tourism, Business or relevant field will be a plus
• Personal travel experience will be considered an advantage
• Ability to use Amadeus is also an added advantage.

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