Job Objective

• To optimize Bitrix24 and Odoo systems, ensuring seamless integration and user support to enhance operational efficiency.

Accountabilities

• Application Management: Administer and maintain Bitrix24, Odoo, and mobile applications to ensure optimal performance, availability, and security.
• User Support: Provide technical support to users for CRM and ERP systems, addressing issues promptly and facilitating effective resolutions
• Training and Documentation: Develop and deliver training programs for users on Bitrix24, Odoo, and mobile app functionalities, along with maintaining comprehensive user documentation.
• Data Management: Oversee data integrity and accuracy within the CRM and ERP systems, including regular data audits and updates.
• Integration Oversight: Manage API integrations between Bitrix24, Odoo, and other third-party applications, ensuring seamless data flow and functionality.
• Change Management: Implement updates and enhancements to the applications as needed, ensuring minimal disruption to users and maintaining comprehensive documentation of changes.
• Collaboration with IT Teams: Work closely with IT and development teams to troubleshoot technical issues, facilitate upgrades, and implement best practices for system security.

Qualifications

• Interested candidates should possess a Bachelor’s Degree or HND with 2-4 years experience.

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Job Summary

• To ensure the continuous, efficient, and secure operation of core network infrastructure by maintaining, designing, and optimizing the company’s core network.
• The Core Network Engineer will focus on network performance, scalability, and reliability while leading troubleshooting efforts to resolve complex network issues.

Responsibilities

• Ensure 99.99% network availability, supporting uninterrupted operations for business-critical services.
• Accountability for reducing unplanned downtime to less than 52 minutes per year.
• Quick resolution of network issues: Responsible for resolving 90% of critical network issues within 3 hours (MTTR), minimizing operational impact.
• Act as the primary escalation point for complex network-related incidents that could impact the organization’s productivity.
• Optimize network performance metrics such as latency, packet loss, and throughput. Ensure peak performance during 100% of critical business operations.
• Lead efforts to maintain network latency under 100ms and packet loss below 0.1%, ensuring efficient data flow and service quality.
• 100% accountability for network security by implementing firewalls, IPS/IDS, and ensuring secure configurations, protecting organizational assets from breaches.
• Ensure compliance with industry standards (ISO 27001, PCI-DSS) with zero security violations or data breaches.
• Manage network resources to achieve 10-15% annual cost savings while delivering high performance and reliability.
• Accountable for recommending and implementing network upgrades with a clear ROI, ensuring every investment improves network efficiency.
• Deliver network projects on time and within budget: Responsible for the successful completion of 100% of network infrastructure projects without delays, ensuring projects meet business needs.
• Oversee annual growth planning to ensure the network can handle a 30% increase in traffic and users.
• Accountable for the professional growth of team members, improving team performance by 20% annually.
• Lead training initiatives to ensure 100% team participation in new technology adoptions and process improvements.
• Maintain high internal and external customer satisfaction levels by ensuring 100% resolution of network-related customer issues within SLAs (Service Level Agreements).
• Act as a technical liaison for network-related escalations, ensuring the organization’s infrastructure supports its strategic objectives.
• Accountable for identifying and mitigating 100% of potential network risks, ensuring the organization is prepared for network contingencies.
• Develop and maintain a disaster recovery plan, ensuring the ability to restore critical network functions within 4 hours in case of a failure.

Requirements

• Candidates should possess relevant qualifications with 3 – 6 years experience.