MISSION OBJECTIVE

• The Client Relations department is on a mission to incorporate the principle of total quality to help customers and partners find the right services or products that meet their needs; ensure they are well served, have a great experience and exceed their expectations for a continuous patronage.
• The Senior Officer, Client Engagement will assist the Client Relations Department in creating and developing long-term relationships with customers that will ensure retention, loyalty and generate revenue. The Senior Officer Client engagement will be required to ensure customer conversions and retention. Senior Officer Client engagement  should be an excellent communicator who is able to grasp customer needs and determine ways to fulfil them. The goal of the Senior Officer Client engagement will be to help the clinic safeguard our revenue and increase the number of our customers and retain them.

DUTIES AND RESPONSIBILITIES

EXECUTE INTRICATE TRANSACTIONS

PURPOSE

• Diligently promote, follow up, close sales/deals, up-sell or cross-sell services and products. Promoting, following up, and closing sales/deals Work diligently to meet sales and revenue targets.
• Creating plans to identify and address clients’ business needs Follow up on customers’ complaints and develop action plans to meet the identified needs, while liaising with concerned units for corrective action where necessary. Studying competition to retain customers Inform:

INFORM

ENGAGEMENT

• Collaborating with internal teams to address customer needs Ensuring service delivery meets agreed service level agreements and diagnosing and improving service delivery Optimizing customer lifecycle and enhancing effectiveness through technology
• Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs. Work with the Client Relations Manager, on optimizing customer lifecycle.
• Collecting client feedback and acting as a point of contact for complaints Continuously seeking ways to improve conversion, processes, and activities Act as point of contact for complaints and escalate complaints and/or feedback to the relevant departments promptly

PRIORITIZE AND SELECT

DELIVERY

• Ensuring adherence to contract terms and meeting sales and revenue targets
• Establishing productive relationships with prospects in assigned sectors Ensure both EHA Clinics and our clients adhere to contract terms. Assist in diagnosing service delivery problems and initiate actions to improve levels of service. Assist in enhancing effectiveness and efficiency through tech

TARGETED SPECIALIZED KNOWLEDGE

• Minimum of Bachelor’s degree in Marketing, Business Administration, or related field.
• Minimum of 1 year of proven post NYSC-related experience as a Business Development Executive, Marketing Executive, Customer Success Officer or Client Service Officer.
• Experience in the healthcare industry or pharmaceutical distribution industry will be a strong advantage.
• Proven track record of meeting and exceeding targets.
• Background in customer service, sales and marketing. Completion of compulsory National Youth Service Corps (NYSC) or exemption.

go to method of application »

MISSION OBJECTIVE

• Research is a core component of EHA Clinics dedication to enhancing health care. Our Research team is on a mission is to lead the way in medical research within Nigeria, aiming to significantly improve the health of Nigerians. We are committed to conducting pioneering research and translating these findings into practical benefits that enhance the daily lives of individuals. As an integral part of EHA Clinics, our team works to uncover new insights and solutions, ensuring that our research directly contributes to the organization’s overarching mission of delivering quality, accessible, and affordable health care.
• The Research Project Coordinator  provides oversight on critical aspects of project design and delivery enabling program (business) teams (specify area) to pursue opportunities and demonstrate effective capacities from initiation to implementation.  The effective oversight of program operational issues ensures anticipatory action in monitoring and creative response in sustaining seamless program management.

DUTIES AND RESPONSIBILITIES

MANAGE INTEGRATED PROCESSES

PURPOSE

• Coordinate a team of research associates, field staff, and clinical staff to successfully execute research projects
• Provide significant input to grant applications and RFPs.
• Prepare and obtain Ethics Review Board and other applicable approvals
• Oversee provision of service promoting optimal delivery processes against program requirements and pace

ADVISE

ENGAGEMENT

• Identify procurement need for the team and coordinate timely procurement of research equipment and consumables to ensure resource availability and allocation
• Recommend remedial measures to address issues related to project delivery to improve outcome
• Meet with funders and investigators to prepare research implementation plans and provide project updates.
• Coordinate with external consultants as needed on projects

SUSTAIN STANDARDS

DELIVERY

• Create and maintain comprehensive project documentation
• Supervise operational delivery of services for all active project meeting timeliness standards aligning with business requirements;
• Actively monitor the performance of team members to ensure they meet deliverables and deadlines
• Organize data on overall program performance illustrating issues affecting quality against metrics in all active project

TARGETED SPECIALIZED KNOWLEDGE

• Bachelor’s degree from an accredited university. Master degree in public health, biological science, or a similar field from an accredited university will be an added advantage.
• Experience coordinating clinical trial projects or community research projects. Knowledge of good clinical practice will be an added advantage
• A minimum of two years of experience as a research scientist in a national or international organization with demonstrable project coordination is essential. Basic project management certification from a reputable provider.
• Good interpersonal skills and communication skills.   Strong computer skills, including Google Suite. Good documentation and analytical skills. Strong organisational and time-management skills.
• Willingness to travel up to 30% of the time as required.

go to method of application »