Description

• Identify and contact customers with overdue payments via phone, email, and in-person visits to negotiate repayment plans and recover outstanding debts.
• Conduct asset seizures independently.
• Work with customers to develop feasible repayment plans that align with their financial situations while ensuring compliance with bank policies.
• Develop, implement, and manage effective recovery strategies for delinquent loans.
• Prepare regular reports on the status of overdue accounts, recovery progress, and any challenges faced to the Line manager.
• Ensure compliance with legal and regulatory requirements in all recovery activities.
• React proactively to unhealthy and risky portfolios to prevent losses.
• Identify and analyze the portfolio to determine the root causes of default and propose the best method of recovery of the loan.
• Initiate demand and reminder letters to all defaulting customers and review all credit files for proper documentation and monitoring.
• Any other responsibilities assigned by the Line Manager.

Requirement / Skills

• HND / BSc in Finance or a related field.
• Minimum of 2 years of experience in debt recovery, credit collections preferably within the microfinance sector.
• Strong negotiation, communication and time management skills.
• High level of integrity and ethical standards.
• Excellent knowledge of MS Office (especially Excel and Word)
• Familiarity with microfinance principles, practices and regulatory requirements.