Job Objective:

To manage and optimize end-to-end logistics operations, ensuring timely, cost-effective, and compliant delivery of goods and materials that support WIOCC Group’s business objectives.

Reporting Line:  Logistics Operations Manager

Key Duties & Responsibilities

Logistics Management

• Oversee end-to-end logistics operations, including inbound and outbound shipments.
• Manage and track shipping line container deposits, ensuring timely follow-up and refunds.
• Monitor and validate terminal handling charges to optimize cost efficiency.
• Coordinate with carriers, freight forwarders, and warehouse teams to guarantee seamless cargo movement.
• Work with Operations to schedule and execute local deliveries for timely distribution.
• Support inventory management and reconciliation to maintain stock accuracy and ensure timely replenishment.
• Contribute to the design, implementation, and continuous improvement of supply chain processes and systems.

Documentation and Regulatory Compliance

• Review tax computations for customs clearance, ensuring adherence to local and international trade regulations.
• Manage End-User Certificate (EUC) compliance process and maintain strong stakeholder relations.
• Maintain accurate and up-to-date logistics documentation, including invoices, customs declarations, inspection reports, Proof of Delivery (PODs), and Goods Received Notes (GRNs).
• Conduct thorough checks of shipping documents to confirm accuracy of quantities, descriptions, HS codes, and regulatory details prior to dispatch authorization.
• Prepare, update, and maintain purchase orders and logistics records with precision.
• Follow up on orders under clearance with Other Government Agencies (OGAs) such as the Nigeria Communications Commission (NCC), the Nigeria Ports Authority (NPA), and the Federal Airports Authority of Nigeria (FAAN).
• Ensure compliance with customs regulations and resolve valuation disputes directly on the ground.
• Maintain documentation for clearance processes, regulatory approvals, and compliance audits.
• Align logistics documentation with company policies and international trade requirements.
• Upload delivery documentation (GRNs) into NetSuite and ensure timely follow-up.
• Validate documentation prior to payment processing to safeguard accuracy and compliance.

Vendor and Partner Management

• Negotiate logistics contracts in line with company policy, securing favorable terms on quality, pricing, delivery, and value-added services.
• Support the onboarding and ongoing management of logistics suppliers.
• Lead and oversee third-party logistics partners, including freight forwarders and transporters, ensuring accountability for service delivery.
• Verify accuracy of third-party charges, including airline fees, marine insurance, and shipping line costs.
• Negotiate local marine insurance charges to secure cost-effective terms.
• Build and sustain strong relationships with external partners such as airlines, shipping lines and insurance providers.
• Collaborate with vendors to ensure transparency, accuracy, and efficiency in billing and service delivery.

Problem Solving and Issue Resolution

• Proactively troubleshoot and resolve logistics challenges to minimize disruptions and maintain operational continuity
• Resolve customs valuation disputes promptly to prevent clearance delays and financial penalties.
• Investigate and address discrepancies in third-party charges through negotiation and corrective action.
• Provide on-the-ground solutions to clearance challenges with OGAs and port authorities.
• Recommend and implement process improvements to reduce recurring issues and enhance operational efficiency.

Cross-Functional Collaboration

• Partner with procurement teams to evaluate supplier quotations, terms, and conditions prior to purchase order approval.

Reporting

• Prepare and deliver accurate daily, weekly, and monthly logistics reports to support decision making and performance monitoring.

Minimum Qualifications & Experience

• Bachelor’s degree in supply chain management, Logistics, Business Administration, or related field.
• Professional certification (e.g., CIPS, APICS, or equivalent) preferred.
• Minimum of 5 years’ relevant experience in supply chain and logistics operations.
• Experience in the telecommunications industry is an added advantage.

Minimum Skills Requirement

• Comprehensive knowledge of supply chain management and international logistics.
• Strong expertise in sourcing and procurement principles.
• Familiarity with customs regulations and compliance requirements.
• Excellent analytical, organizational, and problem-solving abilities.
• Strong negotiation and contract management skills.
• Effective planning and coordination capabilities.
• Exceptional communication and interpersonal skills (written and verbal).

Attributes

• Client-focused with strong relationship-building skills.
• High integrity and ethical standards.
• Passionate, adaptable, and results driven.
• Detail-oriented with a commitment to accuracy and excellence.
• Collaborative team player who achieves results through partnerships.
• Resilient and able to thrive in fast-paced, multicultural environments.

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This role will play a key role in facilitating change processes, analyzing service impacts, coordinating with both clients and suppliers, and maintaining accurate records, ensuring elevated levels of service continuity and client satisfaction. Must have experience in the telecom industry, with a solid understanding of Change Management processes and risk assessment for both internal and external network changes.

Reporting Line:Change Control Manager

Key Duties & Responsibilities

• Participate in weekly Change Advisory Board (CAB) meetings, advising and assisting in strategic decision-making
• Conduct service impact analysis for changes, manage change notifications to clients, and create/manage tickets in NetSuite
• Schedule change preparation meetings and conduct lessons learned reviews post-change to ensure continuous service improvement
• Interface with clients and suppliers for both scheduled and emergency engineering work to ensure high client satisfaction, requiring strong interpersonal and communication skills
• Actively take the lead on initiatives to enhance efficiency within the department and across the company, embracing a forward-thinking, solution-oriented mindset
• Assist with the creation of ad hoc reports as requested by the Change Manager
• Manage both internal and external change requests, coordinating closely with NOC Engineers, and remain flexible for night and weekend calls when need arises
• Identify and escalate service concerns to the Change Manager promptly. Maintain accurate records, assist in auditing and data cleansing, and prepare ad hoc reports as requested
• Create and manage change tickets on NetSuite
• Ability to prioritize and manage multiple changes in a fast-paced environment, ensuring minimal disruption to services

Minimum Qualifications

• Bachelor’s degree in Engineering or IT or equivalent
• Professional certifications – CCMP, CCNA/JNCIA, ITI

Minimum Experience & Skills

• A minimum of 3 years in telecom, focusing on Change Management or similar roles, suggesting familiarity with industry-specific change management processes and workflows
• Knowledge of key telecom technologies and platforms, including Fibre, DWDM, OTN, SDH, and networking technologies like Ethernet and IP/MPLS, indicating a solid foundation in telecom infrastructure
• Expert knowledge in at least one CRM system, with a preference for experience in NetSuite. This points to familiarity with client relationship management software to enhance customer service and business operations
• Strong communications and soft skills are emphasized, particularly the ability to listen effectively, synthesize information, and communicate it concisely with clients
• Demonstrated capability in managing multiple priorities and addressing challenges in a fast-paced environment, essential for handling the dynamic demands of telecom projects
• Proficient in Excel with strong analytical abilities to handle complex data from multiple sources. Accuracy and attention to detail suggest a high standard of work quality
• Strong relationship builder with client focus, integrity, and honesty
• Decisiveness, confidence, and strategic thinking, with excellent change analysis skills for navigating complex situations and making sound decisions
• Excellent communicator in English with a natural ability for engaging with people and a willingness to handle a flexible schedule, including nights and weekends when needed