Key Responsibilities

• Serve as the lead point of contact for all customer account management matters.
• Build and maintain strong, long-lasting client relationships.
• Develop a deep understanding of clients’ logistics needs and offer tailored solutions.
• Ensure timely and successful delivery of haulage and logistics services according to client requirements and objectives.
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Identify opportunities to grow accounts and generate new business through referrals, upselling, or cross-selling.
• Prepare reports on account status and service performance.
• Resolve client issues and complaints promptly to maintain trust.
• Coordinate with operations, dispatch, billing, and customer service teams to meet client expectations.
• Monitor and track KPIs to measure service level and account performance.
• Maintain accurate and up-to-date customer records, contracts, and SLAs.

Key Requirements

• Bachelor’s Degree in Business Administration, Logistics, Supply Chain Management, or a related field.
• 3 – 5 years of experience in client/account management within the logistics or haulage industry.

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Duties and responsibilities

• Convey employees to their approved destinations
• Ensure the vehicle log is properly completed.
• Assist in procurement and other errands.
• Maintain records, such as diesel purchase, etc,
• Maintain vehicles in good and neat working condition.
• Perform emergency repairs, such as changing tires with the approval of the workshop manager and under strict supervision/guidance by a qualified mechanic.
• Report delays, accidents, or other traffic and transportation situations to bases or other vehicles. • Report any mechanical problems encountered with vehicles
• Undertakes rescue operations
• Ability to navigate roads and understand road signs
• Leverage the journey management plan to arrive at destinations promptly
• Clean and ensure their vehicles are in good condition
• Notify the admin manager of the maintenance due date for the pool vehicle and ensure prompt maintenance
• Notify the admin manager of the expiry of vehicle’s documents and follow up to ensure prompt renewal
• Manage and maintain all vehicle accessories to meet the stipulated usage durations.
• Any other responsibilities as assigned.

Requirements

• Interested candidates should possess an HND qualification with 2 – 5 years work experience.

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