Req ID: 16963

Overview

• We’re seeking a Manager: DevOps Lead – Level 3H to lead the DevOps strategy, platforms, and practices across the enterprise.
• This role ensures development and operations teams are supported with the right tools, pipelines, and automation to deliver secure, reliable, and scalable systems.
• The DevOps Lead drives a culture of continuous integration, continuous delivery, and operational excellence while aligning with enterprise engineering governance and compliance standards.
• At TeKnowledge, your work makes an impact from day one.
• We partner with organizations to deliver AI-First Expert Technology Services that drive meaningful impact in AI, Customer Experience, and Cybersecurity. We turn complexity into clarity and potential into progress—in a place where people lead and tech empowers.
• You’ll be part of a diverse and inclusive team where trust, teamwork, and shared success fuel everything we do.
• We push boundaries, using advanced technologies to solve complex challenges for clients around the world.
• Here, your work drives real change, and your ideas help shape the future of technology. We invest in you with top-tier training, mentorship, and career development—ensuring you stay ahead in an ever-evolving world.

Responsibilities
Strategy & Leadership:

• Define and execute the DevOps strategy and roadmap for the enterprise.
• Champion a DevSecOps culture, embedding security and compliance into every stage of the SDLC.
• Partner with engineering managers, architects, and product leaders to improve delivery velocity, resilience, and platform reliability.
• Lead modernization initiatives such as cloud-native infrastructure, container orchestration, and infrastructure-as-code.

Platform & Delivery Enablement:

• Own and manage CI/CD pipelines, build/release processes, and automation frameworks.
• Ensure observability, monitoring, and logging frameworks are in place for all applications and services.
• Drive adoption of infrastructure-as-code (Terraform, Ansible, CloudFormation).
• Oversee the deployment and scaling of systems across multi-cloud and hybrid environments.
• Manage platform reliability practices (SRE principles, SLIs/SLOs/SLAs).

Governance, Risk & Compliance:

• Ensure DevOps practices comply with security, regulatory, and data protection standards.
• Implement disaster recovery, business continuity, and incident response frameworks.
• Govern access management, secrets management, and secure configuration management.
• Align DevOps operations with enterprise ITIL and GRC frameworks.

Leadership & People Development:

• Lead, coach, and mentor DevOps engineers, site reliability engineers (SREs), and automation specialists.
• Foster a culture of automation, collaboration, and continuous improvement.
• Develop career pathways and succession planning for DevOps talent.
• Encourage knowledge sharing, cross-training, and innovation across DevOps teams.

Stakeholder & Vendor Management:

• Collaborate with engineering, QA, and security managers to deliver end-to-end platform reliability.
• Manage relationships with cloud providers, DevOps tooling vendors, and third-party partners.
• Represent DevOps in architecture boards, engineering forums, and executive updates.
• Drive cost optimization and value realization from cloud and DevOps investments.

Qualifications
Education & Certifications:

• Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or related field (mandatory).
• Postgraduate qualification (MBA, MSc in IT/Engineering) – advantageous.
• Professional Certifications (preferred/required): AWS Certified DevOps Engineer, Azure DevOps Engineer, Google Professional Cloud DevOps Engineer; Kubernetes certifications (CKA, CKAD); Infrastructure-as-Code tools (Terraform, Ansible, Puppet, Chef); Security/Compliance certifications (CISSP, CISM, cloud security); Agile/SAFe certifications (Scrum Master, SAFe Practitioner).

Experience:

• 8–12 years’ experience in DevOps, cloud engineering, or infrastructure roles, with at least 3–5 years in a leadership capacity.
• Proven experience building and scaling DevOps practices in enterprise or fintech environments.
• Hands-on expertise with CI/CD, automation, container orchestration (Kubernetes, Docker), and monitoring tools.
• Strong background in cloud-native architectures and hybrid cloud platforms.
• Experience implementing SRE practices, observability, and incident response frameworks.
• Familiarity with regulated industries (banking, fintech, telecom, healthcare) preferred.

Core Skills & Competencies:

• Deep expertise in DevOps tools, cloud infrastructure, and automation practices.
• Strong leadership and people management skills, with a proven ability to grow high-performing DevOps teams.
• Excellent knowledge of security, compliance, and governance in DevOps.
• Strong stakeholder engagement and communication skills.
• Ability to balance innovation, speed-to-market, and operational stability.

Why You’ll Enjoy It Here

• Be Part of Something Big – A growing company where your contributions matter.
• Make an Immediate Impact – Support groundbreaking technologies with real-world results.
• Work on Cutting-Edge Tech – AI, cybersecurity, and next-gen digital solutions.
• Thrive in an Inclusive Team – A culture built on trust, collaboration, and respect.
• We Care – Integrity, empathy, and purpose guide every decision.

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Job ID: 16993
Job type: Full-time

Overview

• We’re seeking a Security Incident & Problem Management Specialist to lead the end-to-end management of security incidents, from detection and reporting through to resolution and post-incident review.
• This role is critical in minimizing business impact, ensuring effective coordination across internal teams and third parties, and driving timely root cause analyses (RCA).
• The ideal candidate will have strong incident handling skills, a solid understanding of ITIL processes, and the ability to deliver actionable insights to improve future resilience.

Responsibilities

• Manage the full lifecycle of security incidents, from detection and escalation to resolution.
• Coordinate with multiple teams and third-party vendors to ensure timely resolution of incidents.
• Adhere to internal processes and SLAs for incident handling and reporting.
• Drive the timely creation and delivery of Root Cause Analysis (RCA) reports.
• Conduct post-incident reviews and ensure lessons learned are captured and implemented.
• Collaborate with stakeholders to implement process improvements and preventive measures.
• Track incident trends and provide recommendations to strengthen security posture.

Qualifications
Education & Certifications:

• 3-year IT-related degree (mandatory).
• GCIH, ECIH, and ITIL certifications (required).

Experience:

• 7–10 years of experience running incident management programs in complex enterprise environments.
• Proven ability to coordinate across multiple teams and manage third-party escalations.
• Experience producing RCA reports and facilitating post-incident review meetings.

Core Skills & Competencies:

• Strong incident handling and problem management expertise.
• Excellent coordination, communication, and stakeholder management skills.
• Ability to work under pressure and manage critical situations effectively.
• Familiarity with ITIL best practices and continuous improvement principles.
• Strong analytical skills to identify trends and recommend preventive measures.

Why You’ll Enjoy It Here 

• Be Part of Something Big – A growing company where your contributions matter.
• Make an Immediate Impact – Support groundbreaking technologies with real-world results.
• Work on Cutting-Edge Tech – AI, cybersecurity, and next-gen digital solutions.
• Thrive in an Inclusive Team – A culture built on trust, collaboration, and respect.
• We Care – Integrity, empathy, and purpose guide every decision.