Job Summary

• The Operations Manager will oversee the day-to-day operations of the Enterprise Business Unit in the telecommunications sector.
• This role requires a dynamic professional with strong technical skills, proven operational leadership, and the ability to optimize processes, enhance service delivery, and drive revenue growth.
• The ideal candidate will combine deep knowledge of telecoms enterprise solutions with operational excellence to ensure seamless service delivery to corporate clients.

Key Responsibilities

• Manage end-to-end operations of the Enterprise Business Unit, ensuring smooth service delivery to enterprise clients.
• Develop, implement, and optimize operational processes to enhance efficiency, reduce costs, and improve client satisfaction.
• Provide technical leadership and oversight of enterprise solutions (e.g., connectivity, cloud, data, unified communications, IoT).
• Collaborate with technical teams to ensure prompt resolution of service issues, minimizing downtime.
• Ensure compliance with industry standards, regulatory requirements, and SLAs (Service Level Agreements).
• Work closely with the sales and account management teams to understand client requirements and deliver tailored solutions.
• Act as an escalation point for enterprise clients on operational or technical matters.
• Build strong relationships with vendors, partners, and enterprise customers to ensure seamless delivery.
• Translate business objectives into operational strategies that drive efficiency and client satisfaction.

Qualifications & Experience

• Bachelor’s Degree in Engineering, Telecommunications, Information Technology, or related field.
• Professional certifications in project management (PMP/PRINCE2), IT service management (ITIL), or telecom-related technical certifications are highly desirable.
• Minimum of 5 – 7 years’ experience in operations management within the telecommunications or ICT industry.
• Demonstrated experience managing enterprise clients, service delivery, and
• technical operations.
• Proven track record of driving operational efficiency and delivering client-focused solutions.

Key Skills & Competencies:

• Strong technical knowledge of telecommunications enterprise solutions (network infrastructure, broadband, VoIP, data center, cloud services).
• Excellent analytical and problem-solving skills with a process-improvement
• mindset.
• Strong leadership and team management abilities.
• Exceptional communication and stakeholder engagement skills.
• Proficiency in MS Office Suite and operational/technical tools (e.g., CRM, ERP, service monitoring platforms).
• Ability to thrive in a fast-paced, client-driven, and technology-intensive environment.

Remuneration
Open to Negotiation.

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Job Description

• The Chief Technology Officer (CTO) is responsible for driving the company’s technology vision, strategy, and execution.
• This includes overseeing platform architecture, infrastructure, service delivery, and product innovation to ensure scalable and secure solutions across telecom and VAS domains.

Responsibilities

• Define and execute the company’s technology roadmap aligned with business goals.
• Lead technology transformation initiatives including cloud migration, automation, and
• platform modernization.
• Evaluate and adopt emerging technologies to enhance product offerings and operational
• efficiency.
• Collaborate with executive leadership to support long-term planning and innovation.
• Oversee infrastructure security, scalability, uptime, and performance optimization.
• Ensure adherence to regulatory and compliance standards for telecom and data privacy.
• Direct product engineering teams to build robust and user-centric VAS and digital
• solutions.
• Drive API integrations, partner connectivity, and real-time service delivery systems.
• Establish standards for agile development, DevOps, and CI/CD processes.
• Build, lead, and mentor high-performing engineering, infrastructure, and security teams.
• Foster a culture of innovation, ownership, and continuous learning.
• Manage relationships with telecom operators, cloud service providers, and VAS vendors
• Negotiate technical SLAs and monitor vendor performance

Requirements

• Bachelor’s / Master’s in Computer Science, Telecommunications, Engineering, or related field.
• 10+ years of experience in technology leadership roles, ideally in technology, VAS, or digital services.
• Proven experience in managing large-scale telecom technology/VAS platforms and digital product environments.
• Strong understanding of telecom technologies, VAS delivery models, mobile billing
• (DCB), and content platforms.
• Hands-on experience with architecture design, cybersecurity, cloud services (AWS,
• Google Cloud, Azure etc), and scalable backend systems.
• Excellent leadership, strategic thinking, and communication skills. Preferred Skills:
• Exposure to multi-country deployments or partnerships with global telecom operators.
• Experience with subscription-based digital services, OTT integrations, or fintech/payments within telecom.
• Familiarity with regulatory compliance in telecom/data etc.