Responsibilities

• Develop and implement the bank’s credit strategy in alignment with overall business objectives.
• Monitor and analyze market trends to identify opportunities for new credit products and services.
• Build and maintain relationships with key stakeholders, including regulatory bodies, customers, and partners.
• Oversee the entire credit approval process, ensuring compliance with the bank’s credit policy and regulatory standards.
• Supervise the preparation of credit proposals and ensure timely and accurate appraisals.
• Monitor loan disbursements and collections to achieve portfolio quality and minimize non-performing loans (NPLs).
• Design and implement effective credit risk management frameworks to ensure the sustainability of the loan portfolio.
• Conduct periodic reviews of credit policies to align with regulatory updates and market conditions.
• Ensure the proper classification of loans and adherence to provisioning requirements as stipulated by the Central Bank of Nigeria (CBN).
• Lead and develop the credit team, ensuring continuous training and capacity building.
• Set performance targets for credit officers and monitor their achievements.
• Foster a culture of accountability, teamwork, and customer-centricity within the credit department.
• Ensure all credit activities comply with CBN regulations, including reporting on credit risk and portfolio performance.
• Prepare and submit accurate credit reports to management and regulatory bodies as required.
• Liaise with auditors and examiners during audits to address credit-related queries and recommendations.

Requirements

• Candidates should possess an HND / OND / B.Sc Degreee with 10-20 years work experience.

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Responsibilities
Operational Leadership:

• Develop and implement strategies to optimize operational efficiency and service delivery.
• Oversee the bank’s operational processes, including account management, loan disbursement, and transaction processing.
• Ensure the alignment of operational activities with the bank’s strategic goals.

Process Improvement:

• Design and implement policies and procedures to improve operational workflows and reduce turnaround time.
• Identify opportunities for automation and digitization to enhance operational efficiency.
• Conduct regular reviews of operational systems to ensure they are up-to-date and effective.

Risk and Compliance Management:

• Ensure compliance with regulatory requirements and internal policies, particularly those set by the Central Bank of Nigeria (CBN).
• Monitor and mitigate operational risks through the implementation of robust control frameworks.
• Oversee the management of internal and external audits related to operations.

Team Leadership:

• Manage and develop the operations team, providing training, mentorship, and performance feedback.
• Foster a culture of accountability, excellence, and continuous improvement within the department.
• Set and monitor key performance indicators (KPIs) for the operations team.

Customer Service Excellence:

• Develop and implement strategies to improve customer experience and satisfaction.
• Monitor service delivery channels to ensure a seamless and positive customer experience.
• Handle escalated customer service issues and resolve them efficiently.

Resource and Asset Management:

• Oversee the management of the bank’s physical and technological assets to ensure optimal performance.
• Ensure efficient allocation and utilization of resources to support operational goals.
• Manage vendor relationships and ensure cost-effective procurement of services and supplies.

Requirements

• Interested candidates should possess a minimum of OND with 5 – 15 years experience.