Jobs at MTN Nigeria

Analyst – Customer Acquisition and Compliance

Job Identification: 6012

Mission

To collate and analyze SIM Cards registration, SIMS availability/Supply and Distribution, Activations, Customer Retention and churn intelligence information on an on-going basis, (in relation to benchmarking and competition) and provide insight to Customer Acquisition Channel performance.

Description

Evaluate performance measured against SIM registration channel objectives in the following areas:
- Trade Partner and Customer Acquisition AND compliance Partners
- Walk-in-Centers
- Mobile Lite
- Connect Stores and Connect Points
- Other Sim Registration Agents (Pentagon).
Collect, analyze and interpret a wide variety of Channel data and develop weekly /monthly reports in preparation for business review meetings.
End- to-end device life-cycle management, tracking, monitoring of device’ heartbeat, utilization and efficiency.
Engage the regions to follow up on implementation of Customer Acquisition Channel Initiatives.
Provide and maintain a strong and reliable database to facilitate tracking and improvement of channel services and providing information enabling channel business decisions to be made.
Prepare monthly, quarterly and year to date (YTD) measurement reports.
Provide functional support to Customer Acquisition Manager
Support seamlessly, the end-to-end SIM Acquisition agent’s system up, training, onboardings and exit.
Analyze relevant best practices and provide recommendations to Customer Acquisition Manager.
Attend regulatory meetings at state level and share outcome with regional leadership

Requirements
Education:

First Degree in Computer Science, Statistics, Economics, Business Administration, Accounting or any related discipline
Fluent in English

Experience:
3-7 years work experience which includes

Minimum of 3 years’ experience in an area of specialization; with experience working with others
Experience working in a medium organization:
Project planning and reporting, sales/marketing or related function
Experience using Data Mining Tools
Telecoms experience would be an added advantage

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Job Identification: 6024

Mission

To promote MTN brand and deliver on monthly sales target and other expectations as required by the division.
To lead and manage a team of Sales Representatives, Mobilize Consultants, Field Support Agents, and SRAA

Description

Ensure increase in sales/activations and product penetration by ensuring brand visibility within territory.
Review channel operations and stock levels and ensure proper stock management in channel in order to meet customer demands.
Coach and train direct reports to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and increase product knowledge, as well as identify developmental opportunities for team members.
Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
Oversee and coordinate all technical activities, the activities of direct reports and ensure all transaction and administrative documentation is recorded and available for business use.
Build and maintain relationships with dealers, participate in organizing channel distributor forums and events to enhance business relationship.

Requirements
Education:

Experience:
3-7 years’ experience in an area of specialization; with experience in supervising others

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