Purpose Statement

• We’re looking for a passionate and customer-focused Smoothie Sales Representative to become a key part of our team.
• In this role, you’ll represent our brand by guiding customers toward tasty, health-conscious smoothie choices that align with their wellness goals.
• You’ll also be responsible for boosting sales, recommending nutritional add-ons, and maintaining a clean, inviting store atmosphere.

Main Duties and Functions

• Warmly welcome customers and guide them in choosing products that support their health and fitness goals.
• Recommend and upsell nutritional supplements and add-ons in a friendly, helpful manner.
• Create and serve personalized smoothies by following established company recipes.
• Perform prep work including washing, cutting, and measuring fruits, vegetables, powders, and liquids.
• Package orders accurately and manage pick-up or delivery orders as needed.
• Carry out opening and closing procedures and complete daily operational checklists.
• Respond to customer inquiries related to products, orders, and complaints.
• Identify and generate sales leads, including upselling and cross-selling opportunities during customer engagements.
• Accurately record all customer interactions in CRM or internal tracking systems.
• Work closely with departments such as sales and logistics to resolve complex customer issues.
• Deliver product information, troubleshoot basic concerns, and escalate issues when needed.
• Share insights on customer behavior and trends, recommending improvements to enhance processes.
• Adhere to communication guidelines while consistently representing the brand in a positive manner.
• Maintain cleanliness throughout the store and adhere strictly to food safety regulations.
• Use POS systems efficiently while delivering friendly and prompt customer service.

Qualifications

• Higher Education Diploma or equivalent; further education is a plus at least 2 years experience.

Essential Skills:

• Experience in food service, retail, or sales is an asset.
• Skilled in multitasking, adaptability, telephone etiquette, customer service, time management, organization, attention to detail, scheduling, and proficient use of technological tools.
• Demonstrates professionalism and a strong focus on quality.
• Exceptional communication abilities, with strengths in empathy, active listening, and conflict resolution.
• Highly developed problem-solving skills and keen attention to detail.
• Enthusiastic and customer-oriented, with strong interpersonal skills.
• Genuine interest in health, fitness, and wellness, particularly nutrition.
• Willingness to work flexible hours, including days, evenings, and weekends.
• Physically able to stand for extended periods.
• Capable of following recipes and procedures while upholding the store’s visual and operational standards.
• Professional, friendly, and dependable demeanor.

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