• Lead the growth and commercial strategy for ITEX’s agency-banking and PTSP channel.
• You will build and scale agent acquisition, drive revenue and transaction volumes across regions, own GTM and partner relationships, coach the field sales team, and work with product/operations to ensure agent activation, liquidity and quality of service.
• This role reports to Head of Business Development and is accountable for targets, agent lifecycle performance and commercial KPIs. 

Experience / requirements

• 5+ years’ progressive sales experience in fintech, banking, payments or POS/PTSP environments; 2+ years in a leadership/line-manager role.
• Proven track record growing agent networks, meeting acquisition and transaction targets. 
• Strong knowledge of agency banking operations: onboarding, float management, KYC/AML basics, agent monitoring.
• Excellent stakeholder management, negotiation and coaching skills; comfortable using CRM and sales analytics.
• Bachelor’s degree (Business/Finance/Related) preferred; mobile money/fintech sector experience a plus.

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• The Field Business Support Officer (FBSO) plays a critical role in ensuring terminal uptime, strong merchant engagement, and smooth field operations.
• The position is responsible for daily merchant visits, terminal diagnostics, application updates, issue reporting, and on-site troubleshooting.
• It also covers agent onboarding, merchant acquisition support, and managing the deployment, retrieval, and repair of terminals.
• The ideal candidate is proactive, customer-focused, field-oriented, and committed to maintaining high terminal activity and excellent merchant satisfaction.

Requirements

• Candidates must have a proven experience in a field-based role, strong knowledge of the road network in their assigned region, and excellent customer service skills.
• Attention to detail, effective communication, and the ability to ride a motorcycle are strong advantages.